sonyinteractiveentertainmentglobal · United Kingdom, London · London, England, United Kingdom
<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><h4><span style="color: #1d1c1d;"><strong>Network Support Engineer</strong></span></h4> <p><span style="color: #1d1c1d;">The SIE Developer Technology Group brings together specialists across a range of technology and platform-specific areas, including Graphics, Systems, Submission, and Network technologies. We support game developers and publishers by resolving technical challenges, improving development processes, and providing solutions that help partners successfully develop and release content on PlayStation platforms.</span></p> <p><span style="color: #1d1c1d;">The Network team works closely with first- and third-party developers and publishers, providing technical guidance on PlayStation network services, APIs, tools, and related technologies.</span></p> <h4><span style="color: #1d1c1d;"><strong>Job Description</strong></span></h4> <p><span style="color: #1d1c1d;">As a member of the Network team, you will:</span></p> <ul> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Provide technical support and guidance to developers and publishers across all PlayStation platforms through our support portal, online channels, on-site visits, training sessions, and industry events.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Develop and maintain a strong understanding of PlayStation network services, APIs, tools, and technologies, helping partners interpret documentation and implement solutions correctly.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Investigate technical issues, identify appropriate solutions, and coordinate escalations with relevant internal teams where required.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Collaborate with teams across SIE regions to resolve partner issues and develop solutions that improve the developer experience.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Act as a technical liaison between developers, publishers, and internal groups including Third Party Relations, Store Operations, Consumer Services, Policy, Product, and SDK teams.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Gather, document, and communicate partner feedback, recurring technical challenges, and opportunities for improvement to engineering and product teams.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Contribute to the development and improvement of developer-facing tools, services, documentation, and internal processes.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Participate in project and software development work, including enhancing existing tools, creating new solutions, and automating internal workflows.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Deliver technical training and presentations to developers and publishers, including at partner meetings and developer events.</span></li> </ul> <p><span style="color: #1d1c1d;"><strong>Required</strong></span></p> <ul> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Familiarity with programming and scripting languages such as JavaScript, Python, C/C++, XML, or HTML.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Familiarity with APIs, web services, networking concepts, or online service technologies.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Experience in digital technologies, software development, technical support, or the gaming industry.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Strong technical problem-solving and analytical skills, with the ability to investigate complex issues methodically.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to a range of audiences.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Strong organizational and time-management skills, with the ability to manage multiple priorities and collaborate across teams and time zones.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Ability to work effectively in an international and multicultural environment.</span></li> <li style="color: #1d1c1d !important;"><span style="color: #1d1c1d;">Proactive, collaborative, and approachable, with