<div class="content-intro"><p><img src="https://hi-contentful.imgix.net/4xN7JhmwCRuz3y9M8L8CF7/5c244c52cfc982bd1a348a80dc35d43b/hi-logo-new.svg?auto=format&ixlib=react-9.0.3&h=40&w=132&q=50&dpr=2" alt="hi-logo" width="132" style="max-width: 100%;"></p></div><p><span style="font-size: 12pt;"><strong>Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.</strong> </span></p> <p><span style="font-size: 12pt;">More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.</span></p> <p><span style="font-size: 12pt;">We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as<a href="https://www.globenewswire.com/news-release/2023/01/13/2588448/0/en/Human-Interest-and-BlackRock-Join-Efforts-to-Expand-Access-to-Retirement-Plans-for-Working-Americans.html#:~:text=Human%20Interest%20has%20secured%20approximately%20%24500%20million%20in%20funding%20to%20date&text=NEW%20YORK%20and%20SAN%20FRANCISCO,businesses%20across%20the%20United%20States."> BlackRock</a>,<a href="https://www.globenewswire.com/news-release/2021/08/04/2274611/0/en/The-Rise-Fund-Leads-200M-Series-D-Investment-in-Human-Interest-to-Accelerate-Growth-and-Societal-Impact.html"> TPG (The Rise Fund)</a>, SoftBank,<a href="https://www.globenewswire.com/news-release/2021/02/11/2174214/0/en/Human-Interest-Completes-105M-Series-C-Following-Breakout-Year-in-2020.html"> Glynn Capital</a>, NewView Capital, USVP, Wing, Uncork, and more.</span></p> <p><span style="font-size: 12pt;"><strong>About the role</strong></span></p> <p><span style="font-size: 12pt;">We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will always be welcomed.</span></p> <p><span style="font-size: 12pt;"><strong>What you get to do every day</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide Tier 2/3 support and procurement for internally used applications</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Architect systems, user flows and solutions as needs arise</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What you bring to the role</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">At least 3-5 years experience in internal IT or related field</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent interpersonal and customer service skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Expert level Mac OS experience, including advanced troubleshooting, deployment, and security</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience administering MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with managing onsite devices: Conference rooms, printers, etc.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work independently and handle multiple priorities</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with compliance frameworks and policies is a plus</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Multimedia content creation experience is a plus</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated forward thinking and a proactive, AI-first mentality</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Why you will love working at Human Interest</strong></span></p> <p><span style="font-size: 12pt;">Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering yo