<div class="content-intro"><p><strong>About Kaseya</strong></p> <p>Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.</p> <p>Backed by <a href="https://www.insightpartners.com/">Insight Partners</a>, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.</p> <p>Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.</p> <p>We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.</p> <p>At Kaseya, we don't just raise the bar. <em>We build it.</em></p></div><p></p> <p data-pm-slice="1 1 []"><strong>Position Summary</strong></p> <p>Kaseya is seeking a detail-oriented, hands-on Product Analyst to join our Business Information Systems (BIS) team. This individual will work closely with the Product Manager to define, document, test, and deliver enterprise capabilities supporting our Product Business Systems (PBS), with a focus on product configuration, pricing, software provisioning, usage, and overage management.</p> <p>This role will support Kaseya’s current operating environment while helping advance the transition to a more scalable future-state architecture. PBS capabilities span multiple platforms, including Salesforce, NetSuite, integrations, and Kaseya products such as Kaseya One. The role will contribute to the evolution of enterprise systems anchored by Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, and related applications.</p> <p>The ideal candidate understands the Lead-to-Cash lifecycle within an enterprise SaaS environment and can translate business requirements into detailed Jira stories, acceptance criteria, process documentation, and test cases. Experience with product and pricing configuration, bundle management, software license provisioning, system integrations, and usage-based billing is highly valued. This individual must be comfortable managing competing priorities while helping simplify legacy processes, strengthen controls, and deliver well-documented, thoroughly tested solutions.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li><strong>Business Requirements and Analysis:</strong> Elicit, analyze, and document business requirements for product, pricing, fulfillment, and provisioning capabilities in support of the Product Manager’s roadmap.</li> <li><strong>Business Process Documentation:</strong> Develop and maintain business requirements documents, functional specifications, process flows, data mappings, business rules, and decision logs. Document current-state and future-state processes, identify gaps, and highlight dependencies and migration considerations.</li> <li><strong>Lead-to-Cash Lifecycle:</strong> Define and maintain detailed requirements across the Lead-to-Cash lifecycle, including product and pricing setup, order fulfillment, provisioning, entitlements, usage and overage capture, billing, revenue recognition, and reporting.</li> <li><strong>Product and Pricing Analysis:</strong> Support requirements related to product configuration, catalog management, SKU creation, product hierarchies, master data governance, pricing, discounts, promotions, renewal pricing, and bundle management.</li> <li><strong>Fulfillment and Provisioning Analysis:</strong> Support requirements for automated, manual, and hybrid provisioning, fulfillment routing, tenant onboarding, customer-to-tenant mapping, instance management, license provisioning, and entitlement lifecycle management.</li> <li><strong>Jira and Agile Delivery:</strong> Maintain the Jira backlog by creating and updating epics, user stories, subtasks, acceptance criteria, labels, components, and release information. Participate in backlog refinement, sprint planning, daily stand-ups, solution reviews, demonstrations, and retrospectives.</li> <li><strong>Testing and Quality Assurance:</strong> Develop functional, regression, integration, and end-to-end test cases that align with business requirements and acceptance criteria. Coordinate and execute User Acceptance Testing (UAT), prepare test data, track results, and obtain business sign-off.</li> <li><strong>Defect Management:</strong> Log, investigate, prioritize, and track defects in Jira. Partner with QA and Engineering to support root-cause analysis, retesting, resolution, and closure.</li> <li><strong>Systems and Integration Analysis:</strong> Develop working knowledge of Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft, Oracle Integration Cloud (OIC), Kaseya One, and related applications. Document and validate integrations, data flows, and dependencies across systems.</li> <li><strong>Cross-Functional Col