<div class="content-intro"><p><strong>ABOUT ROCKET LAB</strong></p> <p>Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.</p></div><p><strong>IT </strong></p> <p>Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.</p> <p><strong>IT SUPPORT SPECIALIST</strong></p> <p><span data-contrast="auto">As an IT Support Specialist based onsite at </span><span data-contrast="none">Rocket Lab’s Head Quarters</span><span data-contrast="auto"> you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively with staff, and play a key role in onboarding new hires to ensure productivity from day one. </span><span data-contrast="auto"> </span><span data-contrast="auto">This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team.</span><span data-contrast="auto"> </span> <span data-contrast="auto">A natural curiosity and a drive to continuously learn are essential to be successful in this role.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong>WHAT YOU'LL GET TO DO:</strong> </p> <ul> <li><span data-contrast="auto">Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed</span></li> </ul> <p><strong>YOU'LL BRING THESE QUALIFICATIONS:</strong></p> <ul> <li><span data-contrast="auto">2+ years’ experience in IT support and high school diploma or GED</span></li> <li><span data-contrast="auto">Exposure with most and solid operational experience in at least two of the following:</span><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">PC hardware (</span><span data-contrast="auto">including </span><span data-contrast="none">assembly and disassembly of desktop PCs</span><span data-contrast="auto">)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">A scripting language</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Active Directory and Group Policy</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <p><strong>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:</strong></p> <ul> <li><span data-contrast="auto">Certifications in CompTIAA+ or ITIL</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with cloud-based technologies (Azure, AWS, O365)</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Familiarity with virtualization technologies and public/private cloud environments</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify oppo