Implementation Manager

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Exiger is the AI partner for supply chain and procurement automation. Its centralized <span><a href="http://1EXIGER.AI" target="_blank">1EXIGER.AI</a></span> platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.</p></div><div class="p-pdf_iframe__page" data-page-number="2"> <div class="textLayer"> <p><span style="font-size: 12pt;"><strong>Implementation Manager</strong></span></p> <p><span style="font-size: 12pt;">Location: McLean, VA or Richmond, VA</span></p> <p><span style="font-size: 12pt;">Work Environment: Hybrid</span></p> <p> </p> <p><span style="font-size: 12pt;"><strong>Role Summary:</strong></span></p> <p><span style="font-size: 12pt;">The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.</span></p> <p><span style="font-size: 12pt;"><strong> </strong></span></p> <p><span style="font-size: 12pt;"><strong>What You'll Do:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive internal process focused initiatives ensuring consistent standards are adopted across the practice</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger’s products.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain a thorough knowledge of Exiger’s Core products, services and strategic services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ad-hoc and other projects and responsibilities may be added at the manager's discretion</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Who You Are:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You possess a high level of initiative and self-motivation, especially in a team environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You lead inspirational, tailored presentations in a customer-facing environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You articulate complex ideas clearly and concisely, in written and verbal English</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You balance multiple priorities while maintaining a strategic mindset</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You have strong client/customer management skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You have excellent presentation and facilitation skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You demonstrated strength in issue management and customer relationship skills</span></li> </ul> <p><span