<p></p> <div> <h1><strong>Director, Selection Operational Excellence</strong></h1> <hr> <h2><strong>About Coupang</strong></h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Coupang is reimagining the shopping experience with the goal of wowing each customer from the moment they open the Coupang app to the moment an order is delivered to their door.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Powered by an end-to-end e-commerce and logistics network and a culture of customer obsession, Coupang has redefined tradeoffs between speed, selection, and price. We provide fast delivery on millions of items, including fresh groceries, delivered within hours nationwide, 365 days a year.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">South Korea represents one of the most dynamic and fast-growing e-commerce markets globally, and Coupang continues to lead through innovation and operational excellence.</div> <hr> <h2><strong>Role Overview</strong></h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">As Director of Selection Operational Excellence, you will lead the strategy and execution of Coupang’s selection identification and onboarding operations. This role sits at the forefront of the customer experience—defining what products we should sell and ensuring we deliver the most relevant, high-demand, and differentiated selection.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">You will own a multi-year roadmap, drive data-backed decision making, and build scalable, tech-enabled processes. This is a highly cross-functional leadership role requiring strong business judgment, deep analytical thinking, and the ability to influence senior stakeholders.</div> <hr> <h2><strong>What You Will Do</strong></h2> <h3><strong>Selection Strategy & Identification</strong></h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead selection identification across multiple retail categories (e.g., Electronics, Home, Consumables, Baby, Sports).</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Identify non-obvious selection gaps, including variants, bundles, niche brands, and emerging customer demand.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Develop data-driven perspectives leveraging customer signals, reviews, trends, and market insights.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Translate insights into actionable strategies to improve selection coverage and relevance.</li> </ul> <h3><strong>Strategic Leadership</strong></h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Define and execute a 2–3 year roadmap for selection planning and onboarding.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with Category, Product, Engineering, and Catalog teams to accelerate selection expansion.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Align selection strategy with customer experience and broader business goals.</li> </ul> <h3><strong>Operational Excellence</strong></h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Design and scale SOPs, SLAs, and quality frameworks to ensure consistent and efficient execution.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Introduce automation, tooling, and process improvements to reduce defects and manual effort.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Establish feedback loops, audits, and continuous improvement mechanisms.</li> </ul> <h3><strong>Data-Driven Execution</strong></h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Analyze internal metrics and external market trends to identify opportunities and root causes.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive initiatives that improve catalog quality, onboarding speed, and operational efficiency.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ensure selection decisions are tied to commercial outcomes and customer impact.</li> </ul> <h3><strong>Stakeholder Management</strong></h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Act as a key influencer across teams, using data-backed insights to challenge assumptions and drive alignment.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Present recommendations and strategies clearly and effectively to senior leadership.</li> </ul> <h3><strong>Team Leadership</strong></h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build and lead a high-performing organization.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Foster a culture of ownership, innovation, and continuous improvement.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Mentor leaders and develop strong succession pipelines.</li> </ul> <hr> <h2><strong>Basic Qualifications</strong></h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">10+ years of experience in operations, strategy, e-commerce, retail, or catalog/selection management.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven experience leading large teams and complex cross-functional initiatives.</li> <li class