<p><strong><span data-contrast="auto">Why Us</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.</span><span data-ccp-props="{}"> </span></p> <p><a href="https://www.newrocket.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">We #</span></span><strong><em><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">GoBeyondWorkflows </span></span></em></strong><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">to create new kinds of experiences for our customers.</span></span></a><span data-ccp-props="{}"> </span></p> <p><a href="https://www.newrocket.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Come join our Crew!</span></span></a><span data-ccp-props="{}"> </span></p> <p><strong>Our Approach to Work</strong></p> <p>At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.</p> <p>We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!</p> <p><strong><span data-contrast="auto"><br>Role Overview</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <p><span data-contrast="auto">We are looking for an experienced </span><strong><span data-contrast="auto">ServiceNow Operations Lead</span></strong><span data-contrast="auto"> to manage and lead day-to-day operations and support for ServiceNow-based telecom processes. The role requires a strong understanding of the </span><strong><span data-contrast="auto">ServiceNow platform, telecom operations, IT/service management processes, SLA governance, and operational performance management</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <p><span data-contrast="auto">The Operations Lead will work closely with business stakeholders, ServiceNow teams, operations teams, and customer teams to ensure stable, efficient, and SLA-compliant service delivery.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <p><strong><span data-contrast="auto">ServiceNow Platform & Operations</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead day-to-day operations and support for ServiceNow-based processes and workflows.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Demonstrate working knowledge of ServiceNow modules, workflows, cases, incidents, requests, tasks, and related operational processes.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor platform/process performance and ensure timely resolution of operational issues.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4