<div class="content-intro"><p>Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.</p> <p>But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.</p> <p>The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.</p> <p>At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.</p> <p>Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!</p></div><h4>What you’ll do</h4> <p>Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:</p> <ul> <li><span data-contrast="none">Support pop-up retail locations from launch planning through activation close, helping teams prepare operating routines, customer-facing workflows, issue escalation paths, and day-of execution support to ensure readiness and a consistently strong customer experience.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support the development and execution of the customer journey from first visit through delivery by documenting key touchpoints, identifying operational gaps, and helping teams create consistent handoffs across each customer interaction.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Develop comprehensive playbooks for Customer Specialists to standardize processes, reinforce best practices, and support consistent customer experiences.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Partner with cross-functional stakeholders across Aftersales, Digital, Training, Human Resources, and other key departments to align Retail Sales Operations programs, processes, and initiatives with Scout's broader business objectives and customer experience strategy.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Provide operational support for Scout Motors office locations as needed, while maintaining primary focus on retail readiness, market activation, and customer-facing launch support.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Leverage AI tools and emerging technologies to streamline workflow development, enhance documentation processes, improve operational analysis, and drive efficiency across Retail Sales Operations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Define, implement, and monitor key performance indicators for retail readiness and pop-up activation, including metrics related to productivity, customer satisfaction, operational execution, and location performance.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong>Location & Travel Expectations</strong>:</p> <ul> <li><span data-teams="true">This role will be based out of the <strong>Scout Motors corporate headquarters in Charlotte, NC</strong>. </span></li> <li>This role requires 4-5 days per week in the office, with regular in-person meetings and events. </li> <li>Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.</li> <li><strong>Travel</strong>: Domestic and international travel required, approximately <strong>25</strong>% of the time. Valid driver's license required.</li> </ul> <h4>What you’ll bring </h4> <p>We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: </p> <ul> <li><span data-contrast="none">5-7 years of experience in retail operations, automotive retail, field operations, market launch, or a related customer-facing operations environment; management experience is a plus.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Strong understanding of project management methodologies, software, tools and techniques</span><span data-ccp-props="{}"> </span></li> <li><spa