Issue Management / Warranty (Automotive) Engineer

<div class="content-intro"><p>We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.</p> <p>As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.</p> <p>When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.</p></div><p><strong>Job Summary:</strong></p> <ul> <li>The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases.</li> <li>Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved.</li> <li>The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.</li> </ul> <p><strong>Key Responsibilities:<br></strong><strong>Issue Management:</strong></p> <ul> <li>Own the issue intake process for both pre-production and post-production phases.</li> <li>Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.</li> <li>Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.</li> </ul> <p><strong> Coordination and Communication:</strong></p> <ul> <li>Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.</li> <li>Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.</li> <li>Support escalations and provide clear status updates to stakeholders and leadership.</li> </ul> <p><strong> Data Management & Reporting:</strong></p> <ul> <li>Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.</li> <li>Present periodic reports to management on issue status, emerging patterns and areas requiring attention.</li> <li>Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.</li> <li>Summarize the issues to be understandable for technical and non-technical stakeholders.</li> <li>Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.</li> <li>Lead the lessons-learned process to document preventive measures for future issues.</li> </ul> <p><strong> Team Leadership & Structure Alignment:</strong></p> <ul> <li>Work within a team structure organized by Vehicle Family and Lifecycle Phase.</li> <li>Provide guidance and technical oversight to team members supporting both development and field issue resolution.</li> <li>Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li><strong>Bachelor’s degree in mechanical</strong>, Electrical, Systems Engineering, or related field (Master’s preferred).</li> <li><strong>5+ years</strong> of experience in automotive engineering, quality, or validation environments.</li> <li>Demonstrated experience with issue tracking systems and related tools.</li> <li>Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.</li> <li>Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).</li> <li>Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).</li> <li>Strong communication and organizational skills with the ability to influence across teams.</li> <li>Experience working with cross-functional and global teams.</li> <li>Lessons learned documentation with cross-functional team.</li> <li>Preferrable to have experience in the Client Engineering Releasing Process.</li> </ul> <p><strong>Key Competencies:</strong></p> <ul> <li>Strong analytical and problem-solving skills.</li> <li>Process-oriented with attention to detail and documentation.</li> <li>Ability to manage multiple issues and drive them to closure under tight timelines.</li> <li>Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.</li> <li>High ownership, teamwork and accountability.</li> <li>APQP/PPAP, DFMEA/PFMEA experience.</li> <li>Lessons learned documentation experience.</li> <li>Experience with automotive electrical and electronic systems.</li> </ul> <p><strong>Value to the Organization:</strong></p> <ul> <li>Acts as a safeguard for quality and performance by en