IT Engineer I

<div class="content-intro"><h2><strong>About Judi Health</strong></h2> <p>Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.<br><br>At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit <span><a href="http://www.judi.health" target="_blank">www.judi.health</a></span>.</p></div><p><span data-contrast="none"><strong>Location</strong>: Hybrid 3 days a week in-office (NYC, Denver, CO or Charlotte, NC)</span><span data-ccp-props="{"335557856":16777215,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Position Summary</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":2,"335557856":16777215,"335559738":0,"335559739":240,"335559740":240}"> </span></p> <p><span data-contrast="auto">The IT Engineer I is an IT professional responsible for supporting and maintaining end-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer I partners closely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation.</span><span data-ccp-props="{}"> </span></p> <p> </p> <p><strong><span data-contrast="auto">Position Responsibilities:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="none">Serve as a primary escalation point for the Helpdesk team for advanced end-user issues requiring deeper technical investigation</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Assist in managing endpoint devices using MDM tools to ensure a secure, consistent user experience</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Execute onboarding and offboarding workflows in accordance with documented processes and compliance requirements</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Partner with internal teams to support the rollout and adoption of new software tools and systems</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support remote employees across a distributed workforce, ensuring timely and effective issue resolution</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Contribute to process improvements by identifying recurring issues and recommending systemic solutions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Create and maintain end-user and internal IT documentation to support operational efficiency and knowledge sharing</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Assist with deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Utilize basic scripting (e.g., Bash, PowerShell, or Python) to support automation and task efficiency where applicable</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Participate in off-hours or on-call support rotations as required</span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">Required Qualifications:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><strong><span data-contrast="none">3–4 years</span></strong><span data-contrast="none"> of experience in systems administration, or a related technical role </span><span data-ccp-props="{}"> </span></li> <li><s