<p><strong>POSITION SUMMARY: </strong>The Senior Director, Laboratory Operations is responsible for the management and oversight of all aspects of operations in order to provide the highest quality service including: clinical laboratory and laboratory operations. Knowledge of CAP, CLIA, California, and New York state regulations.</p> <p><strong>PRIMARY RESPONSIBILITIES:</strong></p> <ul> <li>Develop policies, procedures, and performance standards to ensure efficiency and quality.</li> <li>Ensure efficient and customer-friendly service.</li> <li>Oversee all clinical and technical functions of laboratory, which includes: day-to-day production, equipment and reagent qualification, and training.</li> <li>Lead trouble-shooting teams to address urgent issues.</li> <li>Ensure that operations maintain all personnel, equipment and consumable resources necessary to match the demand and projections.</li> <li>Maintain and expand laboratory infrastructure, including personnel, equipment, and inventory.</li> <li>Ensure efficient and effective use of resources and personnel within laboratory.</li> <li>Lead process improvements throughout the laboratory.</li> <li>Operationalize and implement new product launches.</li> <li>Maintain the resources required for effective turnaround times for all patient testing.</li> <li>Organize training and development programs for laboratory and support staff.</li> <li>Work with senior leadership to execute on short and long-term strategy. </li> <li>Recruit, retain, train, and develop employees and conduct performance management activities. Develop a team-oriented culture within and between departments.</li> <li>This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.</li> <li>Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.</li> <li>Must maintain a current status on Natera training requirements.</li> </ul> <p><strong>QUALIFICATIONS:</strong></p> <ul> <li>BS/BA (or equivalent) in a biological science, similar field of study, or equivalent. MS is preferred.</li> <li>California licensed Clinical Lab Scientist or CGMBS preferred.</li> <li>10+ years of experience in laboratory administration or related field.</li> <li>5+ years of management & leadership experience</li> <li>5+ years of high-complexity-testing, high volume lab operations</li> </ul> <p><strong>KNOWLEDGE, SKILLS, AND ABILITIES:</strong></p> <ul> <li>Lean Six Sigma experience; Black Belt certified is a plus.</li> <li>GLP, GMP, or FDA experience is strongly preferred.</li> <li>Knowledge and experience with clinical and/or public health laboratory laws.</li> <li>Demonstrated ability to achieve operational improvement leading to quality and/or efficiency improvements.</li> <li>Experience in troubleshooting, process improvement, and workflow analysis.</li> <li>Detail-oriented with strong analytical skills.</li> <li>Strong organizational, communication and interpersonal skills.</li> <li>Must be proficient with excel or other data analysis tools</li> </ul> <p><strong>To perform the job successfully, an individual should demonstrate the following competencies:</strong></p> <ul> <li><strong>Analytical:</strong> Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.</li> <li><strong>Problem Solving:</strong> Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li> <li><strong>Technical Skills:</strong> Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</li> <li><strong>Interpersonal Skills:</strong> Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</li> <li><strong>Delegation:</strong> Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.</li> <li><strong>Managing People:</strong> Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.</li> <li><strong>Planning/Organizing:</strong> Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.</li> <li><strong&g