<p><span style="font-size: 10pt;">Buzz Solutions is seeking an experienced Customer Success Manager with deep roots in the utility industry and proven success in a startup environment.</span></p> <p><span style="font-size: 10pt;">As a Customer Success Manager, you will own post-sale customer relationships, drive platform adoption, ensure long-term customer value, and serve as a trusted advisor to our utility partners. You will act as the bridge between our customers and our engineering, product, and sales teams. The ideal candidate has a passion for technology, excellent communication skills, and a strong desire to contribute to the success of Buzz Solutions.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Responsibilities:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;">Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric </span><span style="font-family: helvetica, arial, sans-serif;">utility customers and partners.</span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;">Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that </span><span style="font-family: helvetica, arial, sans-serif;">supports renewal and long-term retention.</span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;">Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded </span><span style="font-family: helvetica, arial, sans-serif;">inspection volume — using product adoption, usage data, and customer outcomes. Partner with the Sales </span><span style="font-family: helvetica, arial, sans-serif;">team to develop these opportunities; Sales owns the close.</span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Advocate for customers and their needs internally to influence product direction and roadmap priorities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;">Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them </span><span style="font-family: helvetica, arial, sans-serif;">back on track.</span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;">Organize training sessions, product deep dives, and enablement efforts so customers get the most out of </span><span style="font-family: helvetica, arial, sans-serif;">our platform.</span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif;">Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer </span><span style="font-family: helvetica, arial, sans-serif;">success tooling.</span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;">First 90 days: <span data-contrast="none">Fully ramped on the Buzz platform and our AI-based inspection workflows. Introduced to and building relationships with every account in your book.</span> </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;">Six months: <span data-contrast="none">Running a consistent QBR and executive check-in cadence across your accounts, with documented success metrics and ROI tied to each customer's inspection program.</span> </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;">Nine months: <span data-contrast="none">Established a repeatable onboarding and enablement playbook that shortens time-to-value for new utility customers.</span> </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-size: 10pt;">Twelve months: <span data-contrast="none">Strong retention and renewal across your book, a healthy pipeline of expansion opportunities handed to Sales, and a documented set of customer-driven product priorities influencing the roadmap.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":288}"> </span></span></li> </ul> <p><span style="font-size: 10pt;"><strong>Qualifications:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">6–8 years of experience in a SaaS Customer Success role.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Direct experience in the electric utility industry, or selling and supporting technology into utilities. Working</span><br><span style="font-size: 10pt;">familiarity with tr