<div class="content-intro"><p> </p> <p><strong>About Us:</strong></p> <p>Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.</p> <p> </p></div><p><strong>Title: </strong>Endpoint Operations Technician </p> <p><strong>Hourly:</strong> $26.44 - $31.25 per hour, depending on experience and qualifications</p> <p><strong>Status:</strong> Full-time, hourly, non-exempt</p> <p><strong>Reports to:</strong> IT Manager</p> <p><strong>Location:</strong> Chandler, AZ (Onsite)</p> <hr> <p><strong>Essential job functions/duties</strong></p> <p><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em></p> <ul> <li><span data-contrast="auto">Provide Tier I and Tier II technical support to staff across all sites for hardware, software, and peripheral devices owned by the Institute for Liver Health or contracted vendors.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Manage and Triage ticketing system [FreshService] incident queue based on priority and escalation requirements to meet service level agreements.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Communicate with users in a professional, respectful manner to address IT needs and expectations.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Document and regularly update status of incidents, service requests, and projects.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Provide endpoint support including routine testing, imaging, and quality assurance of hardware/software before deployment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Independently resolve basic support issues; escalate complex problems to senior technicians.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Maintain a neat and organized workspace to protect assets and ensure safety.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Participate in IT and enterprise project tasks and attend related meetings.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Maintain documentation related to incident resolution, procedures, and knowledge base articles.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Collaborate with the team to identify areas for training and process improvement.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Support network infrastructure including cabling, switch/router installation and basic configuration.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Troubleshoot network and internet connectivity issues; extend and configure existing infrastructure as needed.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Manage 3CX phone system and provide basic troubleshooting.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Perform Active Directory management including user and computer account creation/removal, GPO management, and workstation scripting.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Support in-house A/V systems.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Provide basic support for Fibroscan equipment (training provided) and occasionally transport systems.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":276}"> </span></li> <li><span data-contrast="auto">Monitor and Manage