<div class="content-intro"><p>C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.</p> <p>We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.</p> <p>Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.</p></div><p><strong>Position Summary:</strong></p> <p><span class="TextRun SCXW190497299 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW190497299 BCX0">The Senior EWM Support Consultant serves as the subject matter expert for SAP Extended Warehouse Management (EWM) post-go-live support. This individual leads hypercare and sustainment support efforts, serves as the escalation point for complex issues, mentors junior team members, and drives continuous improvement in system stability. The Senior EWM Support Consultant collaborates with client leadership and cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.</span></span></p> <p> </p> <p><strong>Essential Functions & Responsibilities:</strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Leads hypercare initiatives in the initial weeks following SAP EWM implementations.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Owns the EWM support workstream for assigned clients, including ticket prioritization, service level performance, and status reporting.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Serves as the escalation point for complex, high-impact, and cross-module support issues and leads root cause analysis for critical incidents.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Provides technical leadership, coaching, and mentorship to EWM Support Consultants I, II, and III, guiding them through goals and obstacles.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Designs and oversees configuration of enhancements and permanent fixes and partners with development teams on custom solutions.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Tracks system performance to identify bottlenecks and drives continuous improvement initiatives that increase system stability.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Develops and improves support procedures, troubleshooting standards, and documentation for the EWM support workstream.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="75" data-list-defn