Regional Director, AIC Operations

<div class="content-intro"><p> </p> <h2><span style="color: rgb(0, 118, 129);"><strong data-start="97" data-end="130">See your work in a new light.</strong></span></h2> <p data-start="132" data-end="368">At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by <em data-start="238" data-end="243">lux</em>—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.</p> <p data-start="370" data-end="739">As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.</p> <hr> <p data-start="370" data-end="739"> </p></div><p> </p> <div> <h2><span style="color: rgb(0, 118, 129);">See your work in a new light.</span></h2> <p>At <strong>LUX Infusion</strong>, we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.</p> <p>We’re looking for a Regional Director, AIC Operations who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.</p> <hr> <h2>Why This Role Matters</h2> <p>The Regional Director, AIC Operations provides strategic leadership, operational oversight, and financial accountability across multiple ambulatory infusion center (AIC) locations. This role is responsible for driving operational performance, improving site profitability, optimizing resource utilization, and ensuring regulatory compliance across a multi-site infusion network.<br>The Regional Director partners closely with clinical leadership, finance, revenue cycle, intake, pharmacy, scheduling, and business development teams to execute scalable operational strategies that improve patient access, treatment growth, operational efficiency, and margin performance. This role combines remote operational management with routine on-site leadership presence to support branch performance, workforce engagement, and expansion readiness.</p> <h2>What You’ll Do</h2> <p>Responsibilities include:</p> <p><strong>Essential Functions & Responsibilities</strong></p> <p>The responsibilities listed below are representative of the essential functions of the role and may evolve based on business needs.</p> <p><strong>Core Responsibilities</strong></p> <ul> <li>Provide strategic and operational leadership across multiple ambulatory infusion center locations within an assigned region</li> <li>Drive operational performance, scalability, and consistency across a multi-site infusion network</li> <li>Support growth initiatives through operational readiness, workforce planning, and performance optimization</li> </ul> <p><span style="text-decoration: underline;"><strong>Operational Responsibilities</strong></span></p> <ul> <li>Oversee daily operations across multiple infusion branch locations utilizing a hybrid leadership<br>model combining remote management and routine on-site visits</li> <li>Drive performance against key operational metrics, including:</li> <li>Treatment volume growth</li> <li>Referral conversion rates</li> <li>Chair utilization</li> <li>Site profitability and margin performance</li> <li>Labor productivity</li> <li>Inventory accuracy</li> <li>Scheduling efficiency</li> <li>Patient satisfaction scores</li> </ul> <p>• Analyze operational dashboards, financial reports, and KPI trends to identify opportunities for<br>revenue growth, expense reduction, and workflow optimization<br>• Lead operational performance improvement initiatives to increase throughput, scalability, and<br>margin performance<br>• Develop and implement standardized operational workflows to improve consistency,<br>efficiency, and quality outcomes<br>• Support operational planning, staffing, and readiness for new branch openings, acquisitions,<br>and integration initiatives</p> <p><span style="text-decoration: underline;"><strong>Leadership Responsibilities</strong></span></p> <ul> <li>Lead and support a distributed, multi-site operations team across remote and on-site infusion<br>environments</li> <li>Conduct performance reviews, leadership rounding, and operational coaching sessions</li> <li>Foster a culture of accountability, operational excellence, collaboration, and patient-centered<br>care.</li> <li>Support hiring, onboarding, succession planning, and talent development across the region</li> <li>Partner with site leaders to establish measurable goals and performance expectations</li> </ul> <p><span style="text-decoration: underline;"><strong>Financial & Business Management Responsibilities</strong></span></p> <ul> <li>Maintain accountability for regional operational and financial performance, including revenue<br>growth, gross profit, labor utilization, and operating expense control</li&g