<div><strong>Location <br></strong>Our Account Manager will be an integral part of our AWS Sales team in EMEA. This role is based fully remotely in Israel (no offices).</div> <div> </div> <div><strong>Who We Are<br></strong>DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. </div> <div> </div> <div>Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.<br><br></div> <div>With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. </div> <div> </div> <div><strong>The Opportunity<br></strong>The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. </div> <div> </div> <div> <p><strong>Responsibilities</strong></p> <ul> <li>Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.</li> <li>Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.</li> <li>Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.</li> <li>Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.</li> <li>Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.</li> <li>Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. </li> <li>Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.</li> <li>Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.</li> <li>Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.</li> <li>Identify Cost Optimization opportunities within the Customer Cloud environment</li> <li>Work with Cloud Vendors Sales Rep on mutual customers.</li> </ul> </div> <div> <p><strong>Qualifications</strong></p> <ul> <li>2+ years of experience in an Account Management/Customer Success/Customer Engineering role.</li> <li>3+ years of experience at a technology company</li> <li>Experience with AWS, GCP, or other major public clouds</li> <li>Experience in the FinOps ecosystem</li> <li>Experience with AWS, GCP, or other major public clouds</li> <li>Strong verbal/written communication skills in Hebrew & English.</li> <li>Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.</li> <li>Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.</li> <li>A desire to grow within the organization and continuously broaden your skill sets.</li> <li>A great sense of humor and enjoys having fun at work.</li> </ul> </div> <div> <p><strong>Bonus Points</strong></p> <ul> <li>Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)</li> <li>Additional languages</li> </ul> <strong>Are you a Do’er?</strong><br>Be your truest self. Work on your terms. Make a difference. </div> <div> </div> <div>We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. </div> <div> </div> <div>What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our <a href="https://careers.doit.com/life-at-doit/" target="_blank">core values</a>.</div> <div> </div> <div>Sounds too good to be true? Check out our <a href="https://www.glassdoor.com/Overview/Working-at-DoiT-International-EI_IE1972488.11,29.htm" target="_blank">Glassdoor Page</a>. We thought so too, but we’re here and happy we hit that ‘apply’ button. </div> <div> <ul> <li>Unlimited Vacation</li> <li>Flexible Working Options</li> <li>Health Insurance</li> <li>Parental Leave</li>