<div class="content-intro"><p><span class="acronym-highlight">OPSWAT</span>, a global leader in IT, <span class="acronym-highlight">OT</span>, and <span class="acronym-highlight">ICS</span> critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.</p></div><p><strong>The Position</strong></p> <p><span data-contrast="auto">MetaDefender Managed File Transfer (MFT) is the next generation of OPSWAT's file transfer solution — built for scale and security, with OPSWAT's threat prevention technology built into every file flow.</span><span data-ccp-props="{"335559739":200}"> </span></p> <p><span data-contrast="auto">We're looking for a mid-level Sustaining Engineer to join the MFT engineering team and act as the technical bridge between our customers and our developers. Reporting to the MFT Engineering Manager, you'll be the first engineer on customer-escalated bugs and technical questions — diagnosing issues, fixing what you can directly, and routing the rest to the right place. You'll keep the core dev team focused on building the product instead of firefighting every live customer issue.</span><span data-ccp-props="{"335559739":240}"> </span></p> <p><strong>What You Will be Doing</strong></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the triage of customer-escalated bugs and technical questions.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Spot when a reported issue is really an enhancement request, and route it accordingly instead of building a one-off fix.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Join ad hoc customer calls with Customer Experience, Sales, and Solution Engineers to troubleshoot live issues.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Diagnose escalated issues, implement C# fixes, and ship them through standard PR review.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Write and run targeted MSSQL scripts for one-off customer fixes when needed.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Build and maintain a knowledge base for recurring issues.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Develop AI tools to improve escalation handling and troubleshooting.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Participate in weekend on-call support when needed.</span><span data-ccp-props="{"335559739":80}"> </span></li> </ul> <p><strong>What We Need from You</strong><strong> </strong></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•"