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Client Success Executive (m/f/d)

gympass · Germany (Berlin- Hybrid) · Berlin, Germany
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<p> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Your wellbeing, our mission. Join a company shaping a healthier world.</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>GET TO KNOW US</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Join us in redefining the future of wellbeing!</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>THE OPPORTUNITY</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are hiring a <span data-sheets-root="1"><strong>Client Success Executive </strong></span><strong> </strong>to join our <strong>Sales </strong>team in <strong>Berlin!</strong> <br><br></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>YOUR IMPACT</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Understand clients’ objectives and deliver solutions by developing client-specific growth strategies.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>WHO YOU ARE</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">An accomplished individual with experience managing client relationships in a client-facing position.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A dynamic person with the ability to colla

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