Managed Services Analyst I

<p><span style="text-decoration: underline;"><strong><span data-offset-key="cfffm-0-1"><span data-text="true">Role Summary</span></span></strong></span></p> <p><span data-offset-key="cfffm-0-1"><span data-text="true"><span data-offset-key="cfffm-0-2">The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would:</span></span></span></p> <ul class="public-DraftStyleDefault-ul" data-offset-key="d1409-0-0"> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="d1409-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="d1409-0-0"><span data-offset-key="d1409-0-0"><span data-text="true">Work within a software queue to identify the next order for processing </span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="auqgl-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="auqgl-0-0"><span data-offset-key="auqgl-0-0"><span data-text="true">Call US based healthcare suppliers and obtain key order processing information </span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="40ag0-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="40ag0-0-0"><span data-offset-key="40ag0-0-0"><span data-text="true">Correlate order response information based on attributes that are confirmed in the call</span></span></div> </li> </ul> <div class="" data-block="true" data-editor="a9vql" data-offset-key="2oq2f-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="2oq2f-0-0"><span data-offset-key="2oq2f-0-0"><span data-text="true">The analyst would be responsible for escalating the case to the necessary parties in case of an impasse. In all the required cases, the analyst must create case notes and maintain the case information within our software. This position requires excellent English verbal skills, effective time management, a passion for excellent customer service, performance excellence, attention to detail, high level of integrity and work ethic.</span></span></div> </div> <div class="" data-block="true" data-editor="a9vql" data-offset-key="5mc8a-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="5mc8a-0-0"><span data-offset-key="5mc8a-0-1"><span data-text="true">Required Skills</span></span></div> </div> <ul class="public-DraftStyleDefault-ul" data-offset-key="e4l8l-0-0"> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="e4l8l-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="e4l8l-0-0"><span data-offset-key="e4l8l-0-0"><span data-text="true">Excellent communication skills with neutral English accent and ability to understand foreign English accents</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="aeh2a-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="aeh2a-0-0"><span data-offset-key="aeh2a-0-0"><span data-text="true">Strong customer support skills</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="9th5r-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="9th5r-0-0"><span data-offset-key="9th5r-0-0"><span data-text="true">Proficiency in Microsoft Office applications and basic knowledge of Excel</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="4g9te-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="4g9te-0-0"><span data-offset-key="4g9te-0-0"><span data-text="true">Navigate and manage multiple tabs at once</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="a9vql" data-offset-key="tvg3-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="tvg3-0-0"><span data-offset-key="tvg3-0-0"><span data-text="true">Strong accountability and integrity due to sensitive nature of information</span></span></div> </li> <li class="public-D