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Business Operations Manager

honeycombinsurance · Chicago, IL · United Staes
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<div class="content-intro"><p><strong>Honeycomb Insurance</strong></p> <p>At Honeycomb, we're not just building technology; we’re reshaping the future of insurance. </p> <p>In 2025, Honeycomb was recognized by Dun & Bradstreet as “<a href="https://www.duns100.co.il/en/rating/High_Tech/Best_Start_Up_Companies_to_work_for_Over_100_Employees" target="_blank">Top 10 Best Start Up Companies to Work For</a>” in Israel, named by LinkedIn as “<a href="https://www.linkedin.com/posts/honeycombinsurance_linkedin-top-startups-2025-the-10-companies-activity-7389324752848498688-OyDI/">Top 10 Startups in Chicago</a>”, and Newsweek’s "<a href="https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025">Greatest Startup Workplaces in America, 2025</a>". Through the first half of 2026 we’ve been recognized on Inc. Magazine’s "<a href="https://www.linkedin.com/posts/honeycombinsurance_best-workplaces-2026-the-companies-unlocking-activity-7467578217680384001-eXF7/">Best Workplaces</a>" List and Forbes "<a href="https://www.linkedin.com/posts/honeycombinsurance_newcomers-to-the-fintech-50-2026-activity-7430317060871712768-Rdv6/">Fintech 50</a>".</p> <p>How did we earn these honors?</p> <p>Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another.</p> <p>With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage.</p> <p>If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for.</p></div><p><strong>About The Opportunity</strong></p> <p>As Honeycomb’s Business Operations Manager, you will play a pivotal role in driving cross-functional projects aimed at achieving impactful business outcomes. Reporting to the Director of Customer Service and Business Operations, you will collaborate closely with teams across Underwriting, Marketing, Sales, RevOps, Support, Product, and R&D. Your impact will be measured by how well you lead initiatives, design and optimize processes, improve efficiencies, and ensure operational alignment with the company's overall strategic goals.</p> <p><strong>What You'll Do</strong></p> <p><strong>Lead Initiatives:</strong></p> <ul> <li>Drive critical cross-functional initiatives autonomously with input from teams and leaders across Honeycomb</li> <li>Manage all aspects of your key initiatives, including analyses, business case development, strategic and tactical planning, execution, reporting, enablement, and impact tracking</li> </ul> <p><strong>AI & Automation:</strong></p> <ul> <li>Identify where AI tools can take on operational work, then build, test, and deploy solutions that drive scale across operational teams</li> <li>Serve as a go-to resource for teams adopting AI tools in their day-to-day work</li> </ul> <p><strong>Process Innovation:</strong></p> <ul> <li>Identify areas for operational improvement across functions and propose data-backed solutions to streamline processes, increase efficiency, and improve scalability</li> <li>Document and implement updated processes, dataflows, operational workflows, and tools that improve operational performance and scalability</li> <li>Drive the adoption of new tools, processes, and workflows that improve how work gets done across the organization</li> </ul> <p><strong>Data-Driven Insights:</strong></p> <ul> <li>Analyze critical KPIs to understand end-to-end metrics, identify trends, and uncover opportunities for improvement</li> <li>Back recommendations, proposals, and business decisions with data, with the company's strategic goals and OKRs in mind</li> <li>Partner with BI and RevOps teams to build operational dashboards in Tableau to manage processes and business outcomes</li> </ul> <p><strong>Stakeholder Communication & Reporting:</strong></p> <ul> <li>Partner with senior leadership to define and prioritize strategic initiatives that drive measurable business results</li> <li>Lead and partner on cross-functional strategic initiatives, ensuring alignment with business objectives and timelines</li> <li>Provide regular updates to leadership and cross-functional teams on project status, risks, and outcomes</li> <li>Prepare reports and presentations on KPIs, project progress, and results</li> </ul> <p><strong>Change Management & Implementation:</strong></p> <ul> <li>Drive execution of process changes and new initiatives across the company, including adoption reporting and impact tracking</li> <li>Provide enablement and training to help internal teams navigate new processes, systems, and AI tools</li> <li>Partner with stakeholders to drive adoption and ensure new solutions are effectively implemented</li> </ul> <p><strong>Business Operations:</strong></p> <ul> <li>Assist in managing vendor agreements, inc

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