<p>Scale’s Global Public Sector (GPS) team is growing quickly as we work to <strong>build reliable AI systems for governments around the world</strong>. This is one of the most ambitious and high-impact problems of our time, and our go-to-market team sits at the front line of it - building relationships with government customers, shaping complex deals, and turning pipeline into deployed programs.</p> <p>We’re looking for a <strong>GTM Business Operations Associate</strong> to make our sales team run with more rigour, predictability and speed. Working closely with the Head of Commercial Strategy & Operations, you’ll lead on getting new sellers productive fast and giving deal teams hands-on support on bids, tenders and pricing, and act as a key partner in running our sales operations and advisor program. This role is ideal for a highly analytical, commercially minded generalist - someone who thrives with autonomy and enjoys being close to deals.</p> <h3>Responsibilities:</h3> <p><strong>Sales enablement & GTM onboarding</strong></p> <ul> <li>Design and run onboarding for new GTM hires - building the curriculum, materials and 30/60/90-day milestones that get sellers productive quickly</li> <li>Build and maintain a central library of enablement content (product and use-case overviews, customer stories, competitive positioning, objection handling) and keep it current as our offerings evolve</li> <li>Partner with Product, EPD and Marketing to turn new launches and capabilities into clear, field-ready training for the sales team</li> </ul> <p><strong>Sales operations - playbooks, process, tooling & forecasting</strong></p> <ul> <li>Work alongside the Head of Commercial Strategy & Operations to document and refine our sales playbooks, stage definitions, qualification criteria and deal handoffs, and support their rollout across regions</li> <li>Keep the GTM operating cadence running smoothly - weekly pipeline reviews, monthly forecast calls and quarterly business reviews - by preparing inputs, flagging risks and tracking follow-through on actions</li> <li>Prepare the forecasting and pipeline reporting used by leadership, pulling together data from across the sales team and improving accuracy over time</li> <li>Keep CRM (Salesforce) data clean and up to date, working with sellers on opportunity hygiene, and surface ideas for where tooling and AI could remove manual work</li> <li>Track GTM metrics (pipeline generation, conversion, win rates, cycle times, bookings vs. target) and turn the data into clear insights for the sales team and leadership</li> </ul> <p><strong>Advisor program management</strong></p> <ul> <li>Partner with the Head of Commercial Strategy & Operations on the day-to-day running of the advisor program - coordinating onboarding of new advisors and keeping a clear view of each advisor’s network, expertise and active engagements</li> <li>Coordinate introductions, briefings and follow-ups between advisors and deal teams, so every engagement has a clear objective and next step</li> <li>Track advisor impact (meetings sourced, pipeline influenced, deals supported) and prepare the analysis that informs where we invest, expand or refocus the program</li> <li>Handle the operational side of advisor relationships, including agreements, check-in scheduling and internal reporting</li> </ul> <p><strong>Deal support - bids, tenders & pricing</strong></p> <ul> <li>Partner with deal teams on complex opportunities - helping structure pricing and commercial proposals, building pricing models, and coordinating internal approvals across finance, legal and leadership</li> <li>Run the bid and tender process - tracking opportunities and deadlines, coordinating contributors across sales, EPD, legal and security, and keeping submissions on time and to a high standard</li> <li>Build a reusable bid library (standard responses, compliance and security answers, case studies, pricing templates) so each submission is faster and stronger than the last</li> <li>Capture learnings from wins and losses and feed them back into playbooks, pricing guidance and enablement</li> </ul> <h3><strong>Ideally you would have:</strong></h3> <ul> <li>A penchant for digging deeply into the data yourself, thinking from first principles, and iterating quickly to deliver results</li> <li>Strong commercial instincts and a genuine interest in how deals get won - from first meeting to signed contract</li> <li>Hands-on experience with CRM and reporting tools, and advanced Excel / Google Sheets and Claude skills; SQL or BI tools (e.g. Tableau, Looker) a plus</li> <li>Excellent written communication - you can turn complex material into clear training content, crisp bid responses and polished executive-level comms</li> <li>Strong project management skills, with the ability to run several workstreams and hard deadlines in parallel without dropping the ball</li> <li>A strong orientation toward outcomes, and a history of being scrappy when it counts</li> <li>Low ego and highly collaborative - you’re excited to work alongside smart, humble teammates and do whatever it takes to help the team succeed</li> <li>An easygoing interpersonal style that lets you hold sellers accountable on pipeline discipline while earning their trust, and build credibility with senior external advisors</li> <li>Proven ability to build high-trust relationships with a wide range of people across sales, finance, legal and delivery&