<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Role Overview</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As the Talent Development Manager, you'll play a critical role in anticipating and meeting the evolving development needs of Cortland's Contact Center. Partnering with leaders across the Talent Development and broader Talent teams, as well as Contact Center leaders, you'll drive learning and development initiatives that build associate capability, elevate performance, and advance Cortland's culture and business objectives.</span></p> <p><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Talent Development & Facilitation</span></em></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Deliver engaging learning experiences across multiple channels that support business goals and reinforce Cortland's culture.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Facilitate onboarding, leadership development, sales, customer experience, systems, and other talent development programs.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure associates are proficient in Cortland's Standards of Excellence, processes, systems, and customer experience expectations.</span></li> </ul> <p><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Stakeholder Partnership & Collaboration</span></em></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Build trusted relationships with Talent, Contact Center, and business leaders to identify development needs and recommend solutions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate with the Instructional Design team as a subject matter expert to develop and enhance learning content.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with leaders to assess emerging development needs and align learning solutions with business objectives.</span></li> </ul> <p><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Performance Consulting & Talent Insights</span></em></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conduct needs assessments to identify skill gaps and develop targeted development plans for associates, supervisors, and managers.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Use talent and learning data to evaluate program effectiveness, identify trends, and inform development strategies.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Analyze talent capabilities, experiences, and outcomes to support strategic business and departmental goals.</span></li> </ul> <p><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Program Management & Learning Operations</span></em></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with the Talent Programs Manager to coordinate and enhance the Peer Coaching Program, including onboarding and developing Peer Coaches.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage learning assignments and course completions within the Learning Management System (LMS), driving participation and engagement.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead multiple talent development initiatives simultaneously, ensuring successful execution and measurable impact.</span></li> </ul> <p><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Culture & Leadership</span></em></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-siz