<div class="content-intro"><p style="line-height: 1.5;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);">About Us</span></strong></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.</span></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.</span></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.</span></p> <p style="line-height: 1.5;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;">At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.</span></p></div><h3 style="line-height: 1.5;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>About The Position:</strong></span></h3> <p style="line-height: 1.5;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);">We are seeking an executive operational transformation leader to serve as <strong>Senior Director – Global Shared Services</strong>. In this role, you will lead the strategic evolution, automation, and scaling of G-P’s multi-product global service delivery engine (EOR, Contractor, and GIA). Reporting directly to the<strong> </strong>VP of Global Operations, you will own the full operational ecosystem across Tier 1 (24/7 Scaled Support) and Tier 2 (Regional Onboarding & Lifecycle Support) teams. Working closely with cross-functional leadership in Product, Engineering, Customer Success, Revenue, Legal, and Finance Operations, you will translate operational insights into core product features and automated workflows to protect enterprise retention and deliver a frictionless global experience.</span></p> <h3 style="line-height: 1.5;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>What You Will Do:</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>Drive Shared Services Transformation:</strong> Re-architect multi-tiered global support models (24/7 Tier 1 HR Ops/Technical Support & Tier 2 Regional Lifecycle Support) to maximize ticket deflection while maintaining exceptional CSAT.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>Lead AI & Product Feedback Loops:</strong> Partner directly with Product and Engineering leadership to translate front-line customer friction into AI-driven features, platform enhancements, and automated self-service flows.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>Own Customer Activation & Onboarding:</strong> Manage full lifecycle customer onboarding and implementation across all product lines (EOR, Contractor, GIA), ensuring rapid time-to-value for enterprise clients.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>Optimize Operational Health & Analytics:</strong> Utilize workforce management telemetry and service desk analytics to forecast capacity, optimize regional coverage, and manage key SLAs (Response Time, Re-open Rates, CSAT, FCR, TTR, and Automation %).</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>Design Segmented CX Delivery:</strong> Establish customized service SLAs and high-touch support tiers tailored to distinct client segments (SMB vs. Enterprise) and multi-product configurations.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);"><strong>Manage Executive Escalations:</strong> Serve as the senior escalation point for complex op