<div class="content-intro"><p><span style="font-size: 12pt;"><strong>Our Mission: Why Lighthouse? </strong></span></p> <p><span style="font-size: 12pt;">At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. </span></p> <p><span style="font-size: 12pt;">With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.</span></p> <p><span style="font-size: 12pt;"><strong>Lighthouse Values: Our guiding light</strong></span></p> <p><span style="font-size: 12pt;">We are <strong><span style="color: rgb(253, 130, 55);">Lumineers</span></strong>. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="color: rgb(253, 130, 55);"><strong>Pursuit of greatness</strong></span>: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="color: rgb(253, 130, 55);"><strong>Meaningful work matters</strong></span>: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="color: rgb(253, 130, 55);"><strong>Elevate each other</strong></span>: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals</span></li> </ul> <p><span style="font-size: 12pt;">We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀</span></p></div><ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">💼 Growth Operations - Customer Operations</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">📍Dallas, TX</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">🕜 Hybrid</span></li> </ul> <h1><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Lighthouse</strong></span></h1> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Lighthouse (mylighthouse.com), we’re redefining how the global hospitality industry leverages data to make smarter decisions. Our platform combines benchmarking, business intelligence, and revenue optimization to empower hotel brands, operators, and owners to grow profitably in an increasingly complex environment.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are a fast-growing, global SaaS company trusted by the world’s leading hotel chains, management companies, and independent properties.</span></p> <h1><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Role Overview</strong></span></h1> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for Lighthouse’s largest and most strategic customers. Sitting within the Customer Operations organization, this role ensures that enterprise clients receive account specific support, proactive and preventative support recommendations, clear communication on escalations, and continuous technical guidance to maximize value from our solutions.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The TAM is embedded with assigned accounts providing tiered escalation management, best-practice guidance, and a consistent technical relationship across the customer lifecycle.</span></p> <h1><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Key Responsibilities</strong></span></h1> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the primary technical point of contact for assigned strategic accounts, building deep relationships with customer stakeholders.</span></li> <li style="font-family: