<p><span style="color: rgb(0, 0, 0);"><strong>Veterinary Assistant/ Receptionist </strong></span></p> <p><span data-contrast="none">South Kendall Animal Hospital is seeking a skilled and compassionate veterinary assistant/ receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.</span><span data-ccp-props="{"335559738":60,"335559739":60}"> </span></p> <p><span data-contrast="none">Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.</span><span data-ccp-props="{"335559738":60,"335559739":60}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What to Expect</span></span></strong><span data-ccp-props="{"335559738":280,"335559739":80}"> </span></p> <p><span data-contrast="none">As you join our mission, expect to be supported in your work and home life with:</span><span data-ccp-props="{"335559738":60,"335559739":60}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">A comprehensive benefits package, including medical, dental, and vision insurance</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Paid time off and a 401(k) plan for full-time employees</li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Professional development opportunities</li> </ul> <p><span data-contrast="none"><strong>Schedule:</strong> Monday- Friday 8AM-6PM, Every other Saturday 8AM-4pm</span></p> <p> </p> <h3 class="text-text-100 mt-2 -mb-1 text-base font-bold" data-sourcepos="3:1-3:21;38-58">Responsibilities</h3> <p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="5:1-5:29;60-88"><strong>Front Desk & Client Care</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="7:1-12:118;90-1030"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="7:1-7:145;90-234">Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="8:1-8:193;235-427">Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="9:1-9:135;428-562">Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="10:1-10:204;563-766">Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="11:1-11:146;767-912">Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="12:1-12:118;913-1030">Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience</li> </ul> <p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="14:1-14:21;1032-1052"><strong>Clinical Support</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="16:1-23:162;1054-1908"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="16:1-16:90;1054-1143">Assist veterinarians and vet technicians during examinations, treatments, and surgeries</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="17:1-17:103;1144-1246">Handle and restrain animals safely and compassionately, including those that are fearful or reactive</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="18:1