<div class="content-intro"><h3><span style="font-family: arial, helvetica, sans-serif;"><strong>Company Introduction:</strong></span></h3> <p><span style="font-family: arial, helvetica, sans-serif;"><a href="http://airspace.com"><span style="font-weight: 400;">Airspace</span></a><span style="font-weight: 400;"> is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.</span></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif;">As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. </span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 400;">Airspace has been rated one of </span><a href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=430441b22ad7">America’s best Startup Employers</a><span style="font-weight: 400;"> and listed as one of </span><a href="https://www.cnbc.com/2022/05/17/airspace-disruptor-50.html"><span style="font-weight: 400;">CNBC’s Disruptor 50</span></a><span style="font-weight: 400;"> companies. </span><span style="font-weight: 400;">Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has</span><a href="https://www.cnbc.com/2022/05/25/early-tesla-investor-leads-70-million-investment-in-airspace.html"><span style="font-weight: 400;"> raised more than $140m. </span></a></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif;">The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. </span></p> <p> </p></div><h2><strong>Own the Judgment Calls That Keep Orders Moving</strong></h2> <p>Every shipment eventually hits a moment that isn't in the SOP — a failed carrier connection, an oversized load with no obvious coverage, a customer who needs a straight answer under pressure. As an Operations Specialist II, you're the person who resolves that moment without waiting for someone else to tell you how.</p> <p>You've mastered the OS I fundamentals and are now trusted to act on incomplete information, source coverage other people can't, and de-escalate situations independently. This is where reactive execution starts becoming proactive ownership.</p> <p> </p> <h2><strong>What You'll Do</strong></h2> <p><em>Must be able to perform all responsibilities included in the Operations Specialist I job description, in addition to the following:</em></p> <h3><strong>Resolve What Doesn't Fit the Standard Playbook</strong></h3> <ul> <li>Independently start carrier traces for failed-to-load or unable-to-locate shipments</li> <li>Source driver coverage for any segment of an order, including oversized shipments</li> <li>Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers</li> <li>Apply training and tenured knowledge to anticipate complications and proactively solve for them</li> </ul> <h3><strong>Exercise Independent Judgment</strong></h3> <ul> <li>De-escalate most situations without assistance</li> <li>Know when to escalate an order versus independently resolving it using available resources</li> <li>Understand the downstream impact of decisions made within an order</li> </ul> <h3><strong>Communicate Proactively and Strengthen the Platform</strong></h3> <ul> <li>Communicate proactively — not just reactively — with customers, drivers, and agents at every step of the shipment process</li> <li>Maintain any certifications required for your assigned sector and stay current on related compliance requirements</li> <li>Identify and suggest system features or workflow improvements that would help Operations</li> </ul> <h3><strong>Maintain a Balanced Level of Performance</strong></h3> <p>As an OS II, you'll be expected to meet minimum metric requirements and customer service standards appropriate for this level. Specific metrics vary by sector and will be communicated by your direct reporting supervisor. Expectations increase with each advancement.</p> <p> </p> <h2><strong>Requirements</strong></h2> <ul> <li>Demonstrated success as an Operations Specialist I, or equivalent time-critical logistics / customer operations experience</li> <li>Proven ability to make sound decisions with incomplete information and under time pressure</li> <li>Track record of de-escalating difficult customer or operational situ