Supervisor, Operations

<p><span data-contrast="none"><span data-ccp-parastyle="Normal2" data-ccp-parastyle-defn="{"ObjectId":"1eec40dd-ef28-4808-ba10-847ac68e123a|12","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Calibri",469777842,"Calibri",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"22",469775450,"Normal2",201340122,"2",134234082,"true",134233614,"true",469778129,"Normal2",335572020,"1",469778324,"Normal"]}">As the Supervisor of Operations, you will oversee the day-to-day operations of one of Sollis Health’s concierge emergency facilities. You will </span><span data-ccp-parastyle="Normal2">be responsible for</span><span data-ccp-parastyle="Normal2"> ensuring smooth day-to-day operations and that Sollis members receive exceptional service and care. </span></span><span data-contrast="none"><span data-ccp-parastyle="Normal2">You will work on the Operations management team and lead the daily activities of the center. </span></span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p> <p><strong><span data-ccp-props="{"201341983":0,"335559740":276}">40 hour work week with alternating weekends, 9a - 5p</span></strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal2">Responsibilities: </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></p> <ul> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Supervise the performance of clinic staff including Front Desk Coordinators, </span><span data-ccp-parastyle="Normal2">Patient Care Associates, </span><span data-ccp-parastyle="Normal2">Radiology Techs, Lab </span><span data-ccp-parastyle="Normal2">Specialists</span><span data-ccp-parastyle="Normal2"> and other support staff and provide </span><span data-ccp-parastyle="Normal2">performance reviews and corrective action plans as needed</span><span data-ccp-parastyle="Normal2">.</span></span><span data-ccp-props="{"201341983":0,"335559738":200,"335559739":0,"335559740":276}"> </span></li> <li><span data-ccp-props="{"201341983":0,"335559738":200,"335559739":0,"335559740":276}">Provide coverage to the front desk as needed. </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Oversee workflows for the front desk, lab, </span><span data-ccp-parastyle="Normal2">radiology</span><span data-ccp-parastyle="Normal2"> and general patient flow throughout the clinic.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Act as the primary point of contact</span> <span data-ccp-parastyle="Normal2">for any patient or employee concerns escalating to the </span><span data-ccp-parastyle="Normal2">senior </span><span data-ccp-parastyle="Normal2">Operations leadership </span><span data-ccp-parastyle="Normal2">team as</span><span data-ccp-parastyle="Normal2"> needed. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Assist</span><span data-ccp-parastyle="Normal2"> in </span><span data-ccp-parastyle="Normal2">maintaining</span><span data-ccp-parastyle="Normal2"> inventory of supplies for the site partnering with Nursing leadership to ensure all items are stocked.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Facilitate a culture high-quality patient experience through exceptional and responsive encounters with </span><span data-ccp-parastyle="Normal2">Sollis</span><span data-ccp-parastyle="Normal2"> members.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Partner cross-departmentally with peers and leaders to increase efficiency and to provide high-quality services.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Train new and existing staff on updated and new company policies.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="Normal2">Assess and manage vendor relationships and negotiate cost effective contrac