<div class="content-intro"><p><strong>Our Mission<br></strong></p> <p>You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. </p> <p>We’re here to give power to the patient. </p> <p>For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to<strong> </strong>power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.</p> <p>Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from <em>seeking</em> to <em>getting</em>. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.</p> <p>Fixing healthcare starts with fixing access to it. And we're still just getting started.</p> <p> </p></div><p><span style="font-family: helvetica, arial, sans-serif;"><strong>Your Impact on our Mission</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Zocdoc’s most important asset is our people. As a Specialist, Technical Support, you’ll play a key role in ensuring our employees have the technology, tools, and support they need to do their best work. You’ll provide hands-on technical support to both onsite and remote employees, troubleshoot hardware and software issues across PC and Mac environments, and support critical IT operations including onboarding and offboarding, asset management, account administration, and workplace technology.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">You’ll also have the opportunity to work with technologies such as Google Workspace, Azure AD, Intune, JAMF, Jira, Slack, and BetterCloud, while exploring how AI tools like Claude, ChatGPT, Codex, Glean, and Gemini can improve troubleshooting, documentation, automation, and everyday IT operations.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">This is a great opportunity for someone who enjoys solving problems, delivering an excellent employee experience, and continuously learning new technologies. You’ll have the chance to take ownership of day-to-day IT support while identifying opportunities to automate and improve processes at scale—all while helping Zocdoc teams stay productive and focused on our mission to give power to the patient.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Your day-to-day is</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-weight: bold;"><strong><span style="font-family: helvetica, arial, sans-serif;">Working in Night shift (6 pm-3 am) Providing WFH/On-site.</span></strong></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience in Google Workspace admin is a must.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Provides basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Assist other IT support staff with operational procedures and troubleshooting issues.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Communicate promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Performing IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within