Call Center Specialist | Onsite- Pittsburgh

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. <br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><h3>The Role</h3> <p>As a Patient Support/Call Center Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.</p> <p>This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.</p> <p><strong>This is a fully On-site role in Robinson Township, Pittsburgh</strong></p> <h3>What You’ll Do</h3> <ul> <li>Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment</li> <li>Conduct outbound outreach to support patients in completing key steps in their prescription journey</li> <li>Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently</li> <li>Assist with insurance verification, benefits coordination, and financial assistance programs</li> <li>Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams</li> <li>Research and resolve patient issues using internal tools and resources</li> <li>Accurately document all interactions and key insights to ensure a seamless patient experience</li> <li>Meet and exceed performance goals related to quality, productivity, and patient satisfaction</li> <li>Identify trends or gaps in the patient experience and share feedback to improve processes and products</li> <li>Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies</li> <li>Continuously learn and adapt to new products, workflows, and program updates</li> </ul> <h3>What Success Looks Like</h3> <ul> <li>Patients feel supported, informed, and confident throughout their journey</li> <li>Issues are resolved quickly and accurately across multiple channels</li> <li>You become a trusted resource for patients and internal teams</li> <li>You actively contribute ideas to improve the patient experience</li> <li>You grow your skills and take on increasing responsibility over time</li> </ul> <h3>Qualifications</h3> <ul> <li>High school diploma or GED required; Associate’s or Bachelor’s degree is a plus</li> <li>Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus</li> <li>Strong communication skills (verbal and written)</li> <li>Comfortable using technology and learning new systems quickly</li> <li>Strong problem-solving skills and attention to detail</li> <li>Ability to manage multiple priorities in a fast-paced environment</li> <li>Curious, adaptable, and eager to learn</li> <li>Self-starter with a strong sense of ownership and accountability</li> <li>Passion for helping others and delivering high-quality patient care</li> <li>Ability to work collaboratively across teams</li> </ul> <h3>Location & Schedule</h3> <ul> <li>Full-time, hourly role</li> <li><strong>On-site :</strong> 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA</li> <li>Multiple scheduling options available</li> <li>Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST</li> <li>Rotating Saturday shifts (9:00 AM – 5:00 PM EST)</li> <li>Schedules may evolve based on business needs</li> </ul> <h3>Benefits</h3> <ul> <li><strong>Health, Dental & Vision</strong> – Multiple plan options that begin from day 1</li> <li><strong>Well-being Support</strong> – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more</li> <li><strong>Vacation</strong> – Accrue up to 80 hours (2 weeks) in year one</li> <li><strong>Paid Sick Time</strong&