<p><strong>About Carvana</strong></p> <p>At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).</p> <p>With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that saves our customers time and money.</p> <p>For more information on Carvana, take a look at our <a href="https://www.youtube.com/watch?v=6-afpVx9fRU">company introduction video</a>.</p> <p><strong>About the team and position</strong></p> <p>The Sr. Specialist Warranty (Commercial Truck Warranty Processor) is responsible for the oversight, administration, and optimization of all warranty claims and recovery processes for a large-scale Class 8, Class 6, and Class 5 tractor and trailer fleet. This includes managing relationships with OEMs (e.g., Freightliner, Isuzu, Cummins), ensuring shop compliance with filing procedures, and identifying "hidden" recovery opportunities like policy adjustments and campaigns.</p> <p>The Sr. Specialist Warranty is an individual contributor role based at Tempe headquarters, reporting directly to the Associate Director Vendor and Asset Operations. This role will work a traditional Monday - Friday business hours schedule (typically 8-5).</p> <p><strong>What you’ll be doing</strong></p> <ul> <li><strong>Claim Lifecycle Management:</strong> Oversee the submission, tracking, and reconciliation of all warranty claims to ensure maximum recovery of parts and labor costs.</li> <li><strong>OEM & Dealer Relations:</strong> Act as the primary point of contact for manufacturers and dealerships; negotiate "policy" or "goodwill" coverage for failures occurring just outside of standard warranty terms.</li> <li><strong>Compliance & Auditing:</strong> Perform regular audits of internal repair orders to ensure technicians and service writers are documenting "three Cs" (Complaint, Cause, and Correction) required for successful filings.</li> <li><strong>Data Analysis:</strong> Monitor failure trends across the fleet to identify recurring component issues. Provide data to the Procurement team to influence future equipment specifications.</li> <li><strong>Financial Reporting:</strong> Track monthly recovery targets and provide leadership with visibility into "dollars-per-unit" recovered and pending credits.</li> <li><strong>Campaign & Recall Tracking:</strong> Monitor completion rates for safety recalls and manufacturer service bulletins across multiple regions/terminals.</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li><strong>Experience:</strong> 3+ years in heavy-duty trucking maintenance, specifically focused on Class 8, Class 6, and Class 5 equipment.</li> <li><strong>Technical Knowledge:</strong> Deep understanding of VMRS (Vehicle Maintenance Reporting Standards) codes and major OEM portal systems (e.g., Daimler, Cummins QuickServe, etc.).</li> <li><strong>Communication:</strong> Ability to bridge the gap between "grease-under-the-fingernails" shop operations and corporate financial reporting.</li> </ul> <p><strong>What you should have</strong></p> <ul> <li>Working knowledge of the transportation and mechanical repair industry</li> <li>Warranty processing experience </li> <li>Proficient in G Suite (Gmail, Google Docs, Google Sheets, etc.), Excel (SQL is a plus), and has experience building forecast models and analyzing complex data sets to make impact high-impact business decisions</li> </ul> <p><strong>What we’ll offer in return</strong></p> <ul> <li>Medical, Dental, and Vision benefits</li> <li>401K with company match</li> <li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more</li> <li>A great wellness program to keep you healthy and happy both physically and mentally</li> <li>Access to opportunities to expand your skillset and share your knowledge with others across the organization</li> <li>A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development</li> <li>A seat in one of the fastest-growing companies in the country</li> </ul> <p><strong>Other requirements</strong></p> <p>To be able to do your job at Carvana, there are some basic requirements we want to share with you.</p> <ul> <li>Must be able t