Field Reimbursement Manager - Northeast

<div class="content-intro"><p>Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR<sub>CT </sub>Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR<sub>CT </sub>Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.</p> <p>Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide.  </p></div><p>This position is open for the Northeast Region <strong>(excluding Western Finger)</strong>, NY, CT, MA, ME <strong><em>*Must live in one of these States</em></strong></p> <p>At Heartflow, our Field Reimbursement Managers are strategic partners to our commercial team, bringing reimbursement expertise as a solution to access barriers, not a gatekeeper. If you are energized by solving novel access challenges in real time, comfortable influencing without authority, and frustrated by slow, process-heavy environments, this role was built for you.</p> <p>This is a fast-paced, field-embedded commercial role for someone who thrives in ambiguity, earns trust with sales teams quickly, and pivots between complex customer problems daily. Every coverage barrier you remove means a patient gets a fast, noninvasive answer about their coronary artery disease instead of a delay or an unnecessary invasive procedure. You bring deep reimbursement expertise and deploy it with judgment: anticipating access barriers before they stall an account and building plans with your sales partners.</p> <p>This is a high-impact, highly visible position. Your expertise translates directly into patient access and commercial momentum. <strong>Join Heartflow and make a difference.</strong></p> <h3>Who Thrives Here</h3> <p>You will thrive here if you:</p> <ul> <li>Think in terms of territory strategy, not just the next call — prioritizing cross functional partnerships and troubleshooting as a path for patient access</li> <li>Spot patterns across accounts, such as a denial trend or a prior authorization bottleneck, and act before they become escalations</li> <li>See your sales partners' success and patient access as the same goal, and earn their trust by solving problems with them</li> <li>Own issues from start to finish, from pre-service authorization through appeal outcome, and close the loop every time</li> <li>Present confidently to hospital CFOs, health system administrators, and clinical leadership alike</li> <li>See ambiguity as interesting, not threatening</li> <li>Can translate a complex payer policy into plain language on a live customer call without preparation time</li> <li>Have operated successfully alongside a quota-carrying field sales team — not as a compliance resource, but as a trusted commercial partner</li> <li>Understand supporting a team is a valued partnership</li> </ul> <h3>What You Will Own</h3> <h2>Strategic Field Partnership</h2> <ul> <li>Operate as the embedded reimbursement expert within the commercial field team — a trusted partner who enables sales success, not an oversight function</li> <li>Attend strategic customer calls to address complex coding, billing, and access concerns, positioning Heartflow as a consultative resource</li> <li>Proactively partner with the Field Sales Team to identify facilities needing reimbursement support and develop strategies to address barriers</li> <li>Educate the commercial team on coding updates, billing trends, and payer developments, ensuring the entire field organization is aligned and informed</li> </ul> <h2>Customer Access & Billing Optimization</h2> <ul> <li>Partner with field team members and customers to serve as the primary reimbursement support for providers and hospital billing and administrative leadership</li> <li>Conduct onsite visits and remote consultations to educate customers on appropriate billing scenarios, documentation requirements, and payment components</li> <li>Support customers across the full reimbursement cycle: from pre-service authorization through post-service claims and appeals</li> <li>Partner with customers to optimize prior authorization workflows and claims appeals processes, maximizing reimbursement success and reducing administrative burden</li> <li>Proactively partner with health system revenue cycle and finance teams to review and optimize chargemaster setup, ensuring the services included on the cCTA pathway are accurately reflected for appropriate charge capture and reimbursement</li> <li>Conduct claim reviews to identify patterns, provide recommendations to resolve issues, and ensure appropriate materials aligned for reimbursement outcomes</li> <li>Address and support customers in resolving patient c