<div class="content-intro"><p><strong>At Precisely, we're not just building software — we're shaping the future of data integrity.</strong> As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!</p></div><p> </p> <p><strong>Overview:</strong></p> <p><span class="TextRun SCXW222383149 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW222383149 BCX0">Precisely Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely Data Integration investments, including Precisely Connect products and Sterling B2B Integrator. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.</span></span><span class="TextRun SCXW222383149 BCX0" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW222383149 BCX0"> </span></span><span class="EOP Selected SCXW222383149 BCX0" data-ccp-props="{}"> </span></p> <p> </p> <div><strong><span class="___xxxjie0 f1w7gpdv f1gqqdtu">Shift</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">Requirement:</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">This</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">position</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">supports</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">global</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">customers</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">and</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">requires</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">working</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">rotational</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">shifts,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">including</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">night</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">shifts.</span></strong></div> <p><strong>What you will do:</strong></p> <ul> <li><span data-contrast="auto">Provide world class technical support over the phone, email, and remote desktop connections, including meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Address and resolve issues quickly and effectively to ensure customer satisfaction.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Continuously learn new technology, tools, and systems, and share that knowledge within the team.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Debug and provide recommended solutions and tools to address product issues and enhancements.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Participate in periodic weekend on-call support shifts.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> </ul> <p><strong>What we are looking for:</strong></p> <ul> <li><span data-contrast="auto">Education: Bachelor’s or Master’s degree in Computer Science or related field (equivalent work experience will be accepted in place of the education requirement).</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">A strong desire to learn new technology and the ability to understand new concepts quickly.</span></li> <li><span data-contrast="auto">Upto 1 year of work experience i