<div class="content-intro"><p>Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.</p> <p>This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</p></div><p> </p> <h4 data-path-to-node="0">THE ROLE</h4> <p data-path-to-node="1">As the first point of contact for our Technical Support team, the<strong> Customer Services Specialist</strong> will orchestrate the flow of inbound inquiries to ensure our global customers receive immediate, world-class assistance. You will bridge the gap between complex technical issues and rapid resolution by strategically routing requests and managing the lifecycle of support tickets. By collaborating closely with Support Engineers and Managers, you ensure that every Everpure customer feels heard and supported during critical moments.</p> <h4 data-path-to-node="3">WHAT YOU’LL DO</h4> <ul> <li data-path-to-node="4,0,0"><strong data-path-to-node="4,0,0" data-index-in-node="0">Orchestrate Incident Flow:</strong> Direct all incoming support requests across phone, email, and the Everpure portal to the appropriate engineers, ensuring high-priority issues are addressed immediately to minimize customer downtime.</li> <li data-path-to-node="4,1,0"><strong data-path-to-node="4,1,0" data-index-in-node="0">Manage Lifecycle Communications:</strong> Drive customer satisfaction by providing proactive status updates on open tickets, ensuring transparency and setting clear expectations for resolution timelines.</li> <li data-path-to-node="4,2,0"><strong data-path-to-node="4,2,0" data-index-in-node="0">Monitor Service Health:</strong> Audit the support queue by severity and priority to ensure no case falls behind, escalating critical or aging issues to Support Leadership to maintain our stringent Service Level Agreements (SLAs).</li> <li data-path-to-node="4,3,0"><strong data-path-to-node="4,3,0" data-index-in-node="0">Drive Operational Intelligence:</strong> Perform targeted statistical analysis on recurring support trends to help the engineering team identify root causes and improve the long-term stability of the Everpure Platform.</li> </ul> <h4 data-path-to-node="6">WHAT YOU BRING</h4> <ul> <li data-path-to-node="7,0,0"><strong data-path-to-node="7,0,0" data-index-in-node="0">Experience: </strong>A minimum of 1 year experience with phone call management, front-line IT or Support Experience</li> <li data-path-to-node="7,0,0"><strong data-path-to-node="7,0,0" data-index-in-node="0">Customer Advocacy & Communication:</strong> Proven ability to translate complex situations into clear, empathetic updates for customers and stakeholders while maintaining professional composure in high-pressure environments.</li> <li data-path-to-node="7,1,0"><strong data-path-to-node="7,1,0" data-index-in-node="0">Technical Troubleshooting:</strong> Proficiency in navigating modern support ecosystems, including case tracking systems, VoIP tools, and web-based collaboration applications to manage a high volume of digital requests.</li> <li data-path-to-node="7,2,0"><strong data-path-to-node="7,2,0" data-index-in-node="0">Operational Agility:</strong> Exceptional organizational skills with the ability to rapidly prioritize tasks and balance shifting resources against urgent customer needs.</li> <li data-path-to-node="7,3,0"><strong data-path-to-node="7,3,0" data-index-in-node="0">Collaborative Mindset:</strong> A track record of working effectively within a team-oriented environment to solve cross-functional problems and meet shared KPIs.</li> <li data-path-to-node="7,4,0"><strong data-path-to-node="7,4,0" data-index-in-node="0">Location:</strong> We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.</li> </ul> <p>#LI-ONSITE</p> <p> </p> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><em>Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. </em></p> <p><em>This role may be eligible for incentive pay and/or equity. </em></p> <p><em>There is no application deadline and we accept applications on an ongoing basis until the job is filled.</em></p> <p> </p></div><div class="title">The hourly pay range is:</div><div class="pay-range"><span>$20</span><span class="divider">—</span><span>$30 USD</span></div></div></div><div class="content-conclusion"><p><strong>WHAT YOU CAN EXPECT FROM US:</strong></p> <ul> <li><strong>Innovation</strong>: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.</li> <li><strong>Growth</strong>: We give you the spa