<div class="content-intro"><p>Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.<br>Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.</p> <p>Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.</p></div><p><strong>ABOUT THE TEAM & ROLE</strong></p> <p>Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.</p> <p>This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.</p> <p><strong>ONCE YOU ARE HERE, YOU WILL: </strong></p> <ul> <li>Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.</li> <li>Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.</li> <li>Level Up Incident Management: Own and optimize our<a href="http://incident.io/"> Incident.io</a> workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.</li> <li>Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.</li> <li>Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.</li> <li>Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.</li> </ul> <p> </p> <p> </p> <p><strong>WHAT WE NEED YOU TO BRING TO THE TABLE:</strong></p> <ul> <li>2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role</li> <li>Experience working with production systems in a SaaS or cloud environment</li> <li>Comfortable working with Linux, command-line tools, logs, and monitoring</li> <li>Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"</li> <li>A structured approach to troubleshooting and solving operational problems</li> <li>Proactive attitude towards improving systems, processes, and tooling</li> <li>Ability to work collaboratively with engineers across different teams</li> <li>Willingness to learn and build deeper expertise in production systems and reliability</li> </ul> <p><strong>NICE TO HAVE</strong></p> <ul> <li>Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.</li> <li>Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry</li> <li>Experience with Kubernetes and GCP</li> <li>Experience working with APIs, integrations, CI/CD, or infrastructure automation</li> </ul> <p> </p> <p><strong>OUR TECH STACK</strong></p> <ul> <li>Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads</li> <li>Infrastructure as Code: Terraform / Helm</li> <li>Observability & Incident Ops: Grafana, Datadog, Sentry,<a href="http://incident.io"> Incident.io</a></li> <li>Databases: PostgreSQL</li> <li>Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling</li> </ul> <p> </p> <p> </p> <div class="p-rich_text_section"><strong>WHAT'S IN IT FOR YOU:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li>120+ team of engineers, product managers and product designers in Berlin</li> <li>Leaders with 8+ years of experience building our promotions engine</li> <li>€1,000 annual learning budget and free German language courses to boost your skills</li> <li>30 days of annual leave, plus extra paid days for your birthday and moving day</li> <li>Home office setup budget, a monthly home office allowance</li> <li>Freedom to work from abroad for up to 90 days worldwide!</li> <li>Mental health support with nilo.health and a discounted Urban Sports Club membership</li> <li>20% company subsidy on your pension contributions</li> <li>Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome</li> <li>Lease your ideal bike through BusinessBike</li> </ul> <p> </p><div class="content-conclusion"><p><strong>WHY YOU SHOULD WORK FO