<div class="content-intro"><p><strong>About Us</strong></p> <p><span style="font-weight: 400;">Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through <strong data-stringify-type="bold"><em data-stringify-type="italic">radical</em></strong> talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.<br><br></span></p></div><h2>About Udacity</h2> <p>Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.<br><br></p> <p>Udacity is one of the most exciting companies in Silicon Valley, and is disrupting the way we learn! Named as one of CNBC's Top 50 Disruptors, Udacity is becoming the preferred route for people to obtain the skills they need to get the jobs they want. </p> <p> </p> <h2>About the Job</h2> <p>Udacity is a pioneer in online technical education, offering high-quality courses across a wide range of disciplines. Our catalog includes short and long programs, Nanodegrees (bundled courses), and content tailored to multiple skill levels, foundational, beginner, intermediate, and advanced as well as business leadership audiences.</p> <p>To ensure our content remains current, impactful, and industry-aligned, we continuously review and update our courses. We take a data-driven approach to evaluating content quality and identifying outdated material. Key performance metrics, such as student satisfaction, lesson ratings, and page-level feedback, help us determine whether a course requires maintenance. Throughout the year, various courses are kept under active maintenance to ensure they receive timely updates. To do this effectively, we regularly collaborate with expert contractors who help update the course content.</p> <p>As new needs arise, we contact qualified candidates within our contractor pool to share project details, scope, and timelines. Contractors work closely with a Udacity team member who provides tooling, guidance, and logistical support. In most cases, contractors operate as individual contributors, though they may collaborate with other teams, such as Content Developers, Program Managers, and Learning Architects, to define scope, set priorities, and gather necessary information about the content under maintenance.</p> <p> </p> <p>If you thrive on challenges, want to make an impact, and are interested in joining our contractor community, we encourage you to read on and apply.</p> <h2>About the School of Cloud</h2> <p>We're building a contractor pool of cloud experts to support our School of Cloud. The School of Cloud currently has courses covering the following three cloud providers: AWS, Azure, and GCP. Primary topics include, but are not limited to: Cloud Engineering, Cloud DevOps, Cloud Architect, Site Reliability, Cloud Native Architect, Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.), Kubernetes, Docker, and AI Services on Cloud (Bedrock, SageMaker, Vertex AI, Azure AI Services). </p> <p> </p> <p><strong>Understanding Our Learning Infrastructure</strong></p> <p>To effectively maintain and update our cloud courses, you'll need to understand how students interact with our content. Our courses use two key technologies: </p> <p><br><strong><span style="text-decoration: underline;">1- Udacity Workspaces</span><br>For practitioner content, we provide in-classroom workspaces so students don't need to install or purchase any tools or set up environments locally. These workspaces are Docker containers running in Kubernetes, and students access them directly in the classroom page through their browser. There are different types: Jupyter, VS Code, SQL, and Web Terminal. These workspaces need continuous updates and patching, and the exercises/project starter code must be updated to remain compatible with the updated workspace.</strong><br><strong><br><span style="text-decoration: underline;">2-Udacity Cloud Labs</span><br>We also provide temporary access to various cloud services providers via Cloud Labs. Cloud Labs are federated accounts allowing students to use AWS Console, GCP Console, or Azure Portal using temporary credentials. These cloud labs are pre-configured with RBAC and policies. Sometimes, we pre-create several resources via Infrastructure as Code to provision the resources required for an exercise or project.</strong></p> <h2>Responsibilities</h2> <ol> <li>Analyze course performance metrics to identify content requiring updates</li> <li>Review student feedback at scale to prioritize actionable improvements</li> <li>Bug-fixes: Address student-reported issues by updating or enhancing existing course materials. This includes: &n