<p><span style="color: #000000;"><strong>POSITION SUMMARY:</strong></span></p> <p><span style="color: #000000;">The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.</span></p> <p><span style="color: #000000;">In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.</span></p> <p><span style="color: #000000;"><strong>This is a clinic based position in Edinburg, TX</strong></span></p> <p><span style="color: #222222;">Job offer is contingent upon pre-employment requirements for the assigned clinic.</span></p> <p><span style="color: #000000;"><strong>PRIMARY RESPONSIBILITIES</strong></span></p> <p><span style="color: #000000;"><strong>PHLEBOTOMY SERVICES:</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Perform venipunctures to obtain blood specimens with precision and care.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;"> Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;"> Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.</span></li> </ul> <p><span style="color: #000000;"><strong>PATIENT CARE COORDINATION:</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;"> Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.</span></li> </ul> <p><span style="color: #000000;"><strong>ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;"> Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications<strong>.</strong></span></li> </ul> <p><span style="color: #000000;"><strong>QUALITY ASSURANCE AND COMPLIANCE:</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;"> Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Monitor and report process improvement needs to enhance efficiency and accuracy.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;"> Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.</span></li> </ul> <p><span style="color: #000000;"><strong>QUALIFICATIONS</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Experience: Minimum <strong>5-7 years</strong>