<h3><strong>Customer Care Advocate </strong></h3> <p>Ready to build your career? Join our team of Advocates working<strong> in person </strong>at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. </p> <p><strong>Why join Customer Care? </strong></p> <p><strong>Your Launchpad to a Carvana Career:</strong> We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!</p> <p><strong>The Human Touch, Powered by AI:</strong> We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections and resolving complex customer scenarios. </p> <h3><strong>Fast-Track Your Earnings!</strong></h3> <p>Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:</p> <ul> <li><strong>Day 1:</strong> $20/hr</li> <li><strong>Month 4:</strong> $21/hr</li> <li><strong>Month 6: </strong>$22/hr</li> <li><strong>Ongoing: </strong>After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.</li> </ul> <p>Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!</p> <h3><strong>About the Role:</strong></h3> <p>This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.</p> <p> In this role, you will:</p> <ul> <li>Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).</li> <li>Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day</li> <li>Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.</li> <li>Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja. </li> <li>Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.</li> <li>Other duties as assigned.</li> </ul> <h3><strong>What You Bring:</strong></h3> <ul> <li><strong>Experience:</strong> A Bachelor's degree and a passion for customer service </li> <li><strong>Tech-savviness:</strong> Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.</li> <li><strong>Resilience & Critical Thinking:</strong> You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.</li> <li>You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework. </li> <li>Ability to read, write, speak, and understand English </li> </ul> <p><strong>Investing in You: Benefits & Perks</strong></p> <p>At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.</p> <p><strong>Financial Well-being:</strong></p> <ul> <li>Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one</li> <li>401(k) retirement plan with Carvana matching contributions</li> <li>Opportunity for overtime based on business need</li> <li>Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder</li> </ul> <p><strong>Health & Wellness:</strong></p> <ul> <li>100% company-paid healthcare premiums for comprehensive medical coverage</li> <li>Dental and vision benefits to care for your overall health</li> <li>Wellness programs focused on supporting your mental, physical, and financial health</li> <li>Pet care savings program because we know your furry friends are family too!</li> </ul> <p><strong>Work-Life Balance:</strong></p> <ul> <li>Generous paid time off starting with 13 days in your first year, increasing to 20 days in year