agilityrobotics · Onsite- Pittsburgh, PA · Pittsburgh, Pennsylvania, United States
<div class="content-intro"><p>Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.</p></div><p><span style="font-size: 10pt;">Agility Robotics is at the forefront of developing humanoid robots designed to operate in real-world environments. Our mission is to build robots that seamlessly integrate into human workflows, solving complex challenges in logistics, manufacturing, and beyond. As we scale our manufacturing and deployments, we are building the validation infrastructure that ensures every robot that reaches a customer site is one we can stand behind. The Senior Test Operations Manager role is a critical role in making that happen.</span></p> <p><span style="font-size: 12pt;"><strong><br>About the Role</strong></span></p> <p><span style="font-size: 10pt;">As a Senior Test Operations Manager at Agility Robotics, you will own the operational heartbeat of our robot validation program. This is not a role for someone who waits for test plans to arrive - it is for someone who sees an idle robot and immediately asks why it is not running, who finds problems that no one else is looking for, and who treats every test result as data that should improve the product.</span></p> <p><span style="font-size: 10pt;">You will be responsible for maximizing robot fleet uptime, designing and driving endurance and validation testing, and serving as the strategic conduit between Commercial, Software, and Systems Engineering teams to continuously evolve our test strategy. Your work will directly influence the quality and reliability of Digit in customer warehouses.<br><br></span></p> <p><span style="font-size: 12pt;"><strong>About the Work</strong></span></p> <p><span style="font-size: 10pt;"><strong>Fleet Uptime and Test Operations</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own end-to-end robot uptime across the validation fleet - define uptime targets, track actuals, and drive rapid recovery when robots are out of commission</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build and maintain a structured fleet management system (scheduling, status tracking, maintenance windows) to ensure robots are always available for the right test at the right time</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish and enforce first-line triage protocols so that every robot issue is diagnosed, classified (hardware vs. software vs. environment), and routed to the right engineering team with clear, evidence-backed Jira tickets</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop and maintain preventative maintenance schedules in partnership with hardware engineering and repair technicians to reduce unplanned downtime</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Longevity and Validation Testing</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design, build, and continuously evolve longevity test programs - multi-robot, multi-mission, extended-duration test campaigns that mirror real customer deployment conditions, not sanitized lab scenarios</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Move the fleet beyond functional smoke tests toward scenario-based, customer-representative validation: object avoidance in cluttered environments, human co-presence, payload variation, stair and terrain diversity, thermal stress, and extended uptime cycles</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define test success criteria and acceptance thresholds collaboratively with Systems Engineering.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Run release validation cycles - execute a comprehensive battery of tests before any major software or hardware release reaches customers, and hold the go/no-go authority on test completion</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Track issues by release label so that regressions are visible, persistent failures are escalated, and the history of what was found when is always available</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Reporting and Metrics</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Publish weekly leadership reports covering: robot fleet uptime, tests executed, pass/fail rates by release, open issues by severity, and trends across longevity runs</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define and own the metrics that matter - intervention rates, mission success rates, MTBI (mean time between interventions), and issue escape rates - and flag when metrics are misleading or need to be retired</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build dashboards that give engineering and product leadership real-time visibility into validation health and release readiness</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Testability and Debugg