<div class="content-intro"><p>Make is the platform to manage all your automations and AI agents in one visual landscape – for teams driving business impact without relying on developers. Part of Celonis, a global leader in process intelligence recognized on the Forbes Cloud 100 for seven consecutive years, we're headquartered in Prague, Czechia, with hubs in Madrid, Munich, Raleigh, and Pristina, and teams across the UK, France, India, and the Netherlands, among other locations.</p></div><p><strong>About the Role</strong></p> <p class="p1">As Make continues to evolve, we have an exciting opportunity for a pragmatic and “team player” IT Service Engineer to join us and take ownership of <span class="s1">Make’s internal IT end to end</span>. It’s a role where you will have great impact, autonomy, and visibility across the wider IT team, with many opportunities for learning and development. <span class="s1">You’ll have the freedom to bring new ideas to life and take full ownership of the initiatives you drive. As Make builds its own standalone IT function, you will play a key role in shaping how IT works at Make and support all Make employees across the globe from our Prague office.</span></p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Be the first point of contact for all Make employees</li> <li>Resolve, transfer, or escalate IT tickets raised by internal employees, from 1st-level requests to more complex escalations</li> <li>Set up devices for all Make employees, including troubleshooting existing devices and handling employee onboarding and offboarding</li> <li>Be responsible for maintaining complete inventory records of the company’s hardware assets and managing their entire life cycle</li> <li>Support collaboration tools such as Slack, O365, Google Workspace, Zoom/Teams</li> <li>Take care of AV systems and meeting room infrastructure</li> <li>Handle on-site IT tasks such as server patching, racking systems, and mounting hardware (e.g., access points)</li> <li>Drive IT projects end to end, from information gathering and stakeholder communication to execution</li> <li class="li1">Manage relationships with local IT vendors<span class="s1"> across Make’s locations</span></li> <li class="li1">Continuous optimization of the digital workplace at Make</li> <li class="li1"><span class="s1">Help build and scale Make’s enterprise technologies and IT processes</span></li> <li class="li1"><span class="s1">Define, follow, and ensure Make’s IT infrastructure standards</span></li> <li class="li2">Develop documentation/user/project guides for employees and administrators</li> </ul> <h3><strong>What You Bring</strong></h3> <ul> <li class="li1"><span class="s1">2+ years of experience in IT support</span></li> <li class="li1">Knowledge and/or experience in a Windows environment (<span class="s1">Windows 11</span>) and Apple environment (Mac/iPhone)</li> <li class="li1">Proficiency in basic computer troubleshooting (Mac and Windows)<span class="s1"> and handling helpdesk queues</span></li> <li class="li1">Knowledge of Active Directory/Azure AD (security groups/admin accounts<span class="s1">/user lifecycles</span>)</li> <li><span class="s1">Experience configuring and implementing SSO, SCIM, and OIDC</span></li> <li class="li1">Basic knowledge of TCP/IP networks</li> <li class="li1">Microsoft O365 <span class="s1">/ Google Workspace </span>knowledge</li> <li class="li1">Ability to document IT processes, changes, and guides</li> <li class="li2">Proficiency in English</li> </ul> <h4><strong>Nice To Have</strong></h4> <ul> <li class="li1"><span class="s1">Scripting and automation skills (PowerShell, Bash; Python is a plus)</span></li> <li class="li1"><span class="s1">Deeper knowledge of Azure / Entra ID and administration of enterprise applications (Google Workspace, Slack, Atlassian, Miro)</span></li> <li class="li1"><span class="s1">Experience with global IT support, including remote support</span></li> <li class="li1">Knowledge in the administration of Linux systems</li> <li class="li1">Knowledge in IT Project management</li> <li class="li1">ITIL experience</li> <li class="li1">Knowledge in the use of IT Ticketing systems such as Jira Service Management</li> <li class="li1"><span class="s1">Familiarity with AWS and GitHub</span></li> <li class="li2">Basic knowledge of firewall systems and security systems</li> </ul> <h3><strong>What we offer:</strong></h3> <ul> <li>📈 RSUs grant in a rapidly growing company raising its value every day</li> <li>💸 Annual bonus</li> <li>🌎 Multinational team with 42 nationalities creating the future of automation</li> <li>🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year</li> <li>🍎 Notebook/Macbook and 34’’ curved monitor</li> <li>🏝 25 days of vacation, 4 sick days, Company day off 31.12.</li> <li>🫶 10 care days to care for your loved ones</li> <li>👨👩👧👦 Extra parental vacation (3-6 months)</li> <li>👶 RSUs grant for a newborn child</li> <li>☂️ Life insurance</li> <li>🏋️ Benefit Plus Cafeteria (incl. 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