Risk and Controls Operations Associate Office Location: Temple, London - hybrid working environment (3 days in office per week) Reporting: Chief Operating Officer About Investa Investa is building the UK’s first zero-commission Options and Stocks trading platform. Legacy platforms typically feature high fees and complex interfaces that cut out the majority of retail investors. We are building a streamlined alternative to fix that. Investa is the first FCA-regulated platform to offer completely free US share trading with no FX, no commission, and no other fees. Our Traction So Far: • £3.5M+ raised in funding with 1,000+ shareholders backing our vision • FCA-regulated and multi-award winning in 2026: Best Options Trading App (Good Money Guide) & Best App for Options Trading (ADVFN) • Available on iOS and Android, scaling rapidly toward our next milestones of 10,000 and 100,000 active users • 8,000+ trades processed, 2,500+ early supporters rewarded, and 150+ 5-star reviews Our Mission: To democratise options trading for UK investors Our Vision: Think Options, Think Investa We are a lean, agile team where every employee directly shapes the business. We don't have a corporate way of working. Instead, we look for people who want high autonomy, care about making a visible impact, and align with our core values of being Collaborative, Curious, and Creative. We are growing and looking for ambitious talent to help us democratise retail investing across the UK. The Role As our Risk & Controls Operations Associate, you will serve as the first line of regulatory and operational control for Investa’s platform. Working together with our Head of Risk & Compliance and Co-Founders, you will help own the day-to-day execution of our key operational controls spanning CASS oversight, onboarding operations, financial crime monitoring, and execution control. This is a critical, high-visibility role within a fast-scaling financial trading environment. You will bridge regulatory oversight with practical execution: verifying client money flows, resolving dealing and onboarding exceptions, and ensuring our operations adhere strictly to FCA standards as our operating model expands from sub-account clearing into in-house custody and scales UK retail options trading. Rather than running a static checklist, you'll help build and refine our operational controls and CASS processes as we launch new products. What the role involves 1. Risk & Control Operations • CASS Reconciliations: Perform daily internal & external CASS reconciliations across Investa’s client base to prevent breaches and ensure compliance with day-to-day CASS obligations. • CASS Reporting & Audits: Maintain audit-ready compliance records, log breaks and CASS breaches, and assist in preparing regulatory returns and notifications when needed. • KYC & Onboarding Operations: Own the day-to-day onboarding queue, performing KYC/AML document reviews, appropriateness assessments, and managing PEPs, sanctions, and high-risk escalations. • Financial Crime Monitoring: Organise high-risk client reviews assisting with enhanced due diligence, source of funds/wealth checks, and periodic and event driven reviews. • Vulnerable Customer Framework: Manage sensitive customer cases as identified in the vulnerable clients policy, ensure good outcomes for clients with support needs, manage key performance indicators for clients in this segment in strict compliance with Consumer Duty standards and internal policies. 2. Business Oversight & Governance Support • Management Information: Own and gather key performance indicators covering all aspects of the business for committee reporting and oversight. • Financial Promotions: Review and approve marketing campaigns, product copy, and social media promotions to ensure strict alignment with FCA Financial Promotion and Consumer Duty rules. • Regulatory Change: Assist in implementation of regulatory change in the UK or elsewhere to ensure compliance with new rules that apply to the Firm. • Third Party Risk Management: Point of contact for vendors and outsourcing partners to oversee and coordinate information sharing for incident closure & customer support. • Trade surveillance: Provide first line review of alerts generated through trade surveillance for signs of market abuse. Oversee the closure of alerts and applicable audit trail. Your Background • 2+ years of hands-on experience covering trade operations or controls support at a regulated firm, FinTech, investment platform, or broker. • Understanding of the regulatory framework surrounding CASS, Consumer Duty, Systems & Controls, and Anti-Money Laundering. • Direct experience executing CASS reconciliation workflows, client adoption, and trade surveillance. • Strong analytical mindset with high attention to detail and sound, practical judgement. • Technical proficiency in Office and Google-based software including excel, Google Sheets, Google Docs. Desirable • Prior exposure to retail investment platforms, derivatives markets. • Experience using workflow tools like Jira or case management software. • Familiarity with third-party clearing integrations (e.g., Interactive Brokers) or regulatory reporting tools. • CISI or equivalent qualification regarding financial services, client assets, or regulatory modules. • Understanding of EU regulation. What we offer • Career Ownership & Impact: You have autonomy over your execution and your career trajectory. Your work impacts the business immediately without corporate red tape. You can choose whether you want to pave a path as a high-level individual contributor or step into management as we scale - you shape your career. • Collaboration & Proximity: You work alongside our co-founders. Because of our size, our culture is extremely personal. Everyone has firsthand insight into top-level strategy, cross-departmental exposure, and a voice in the product journey. • Creativity & Speed: We prioritise innovation through speed, agility, thinking out