capco · India - Bengaluru · India - Bengaluru · India - Chennai · India - Hyderabad
<p><strong>Job Title: <span class="TextRun SCXW120490216 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW120490216 BCX8">AI Customer Journey Manager</span></span><br></strong></p> <p class="x_MsoNormal" data-olk-copy-source="MessageBody"><strong>Location</strong> : Bangalore, Hyd & Chennai </p> <p><strong> </strong><strong>About Us</strong></p> <p><em>“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with <strong>Consultancy of the year in the </strong></em><strong><em>British Bank Award</em></strong><em> and has been ranked <strong>Top 100 Best Companies for Women in India 2022 by </strong></em><a href="https://avtarinc.com/what-we-do/enrich-diversity/best-companies-for-women/"><strong><em>Avtar & Seramount</em></strong></a><em>. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. </em></p> <p><strong><em>WHY JOIN CAPCO?</em></strong></p> <p>You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.</p> <p><strong><em>MAKE AN IMPACT</em></strong></p> <p>Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.</p> <p><strong><em>#BEYOURSELFATWORK</em></strong></p> <p>Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.</p> <p><strong><em>CAREER ADVANCEMENT</em></strong></p> <p><em>With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.</em></p> <p><strong><em>DIVERSITY & INCLUSION</em></strong></p> <p><em>We believe that diversity of people and perspective gives us a competitive advantage.</em></p> <p><strong>MAKE AN IMPACT</strong></p> <p><strong>Job Description - <br></strong></p> <p><strong><span data-contrast="auto">Experience</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">8+ Years </span></p> <p><strong><span data-contrast="auto">Role Summary</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We are looking for a senior AI Customer Journey Manager to lead the design, optimization, and transformation of customer journeys using AI-driven capabilities. The individual must be highly capable, customer-focused, and able to independently identify opportunities to improve customer experiences through AI and automation.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role combines customer journey expertise, business analysis, and AI innovation to deliver seamless, personalized, and efficient customer interactions.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Analyze and map end-to-end customer journeys across digital and assisted channels.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Identify customer pain points, friction areas, and opportunities for AI-led improvements.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Define future-state AI-enabled customer experiences and journey enhancements.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Partner with Product Owners, UX teams, Data Scientists, and Engineering teams to deliver customer-centric AI solutions.</span><span data-ccp-p