<p>Lead the way at Convene 155 Bishopsgate! We are looking for a proactive, London-based operational lead to take charge of our shifts, keeping our premium event spaces in top-tier shape for every occasion. From managing venue security and supporting lead the on-site team to tackling minor maintenance and perfecting room setups, you’ll be the driving force behind seamless guest experiences at one of beautiful Convene locations.</p> <p><strong>Please note that this role requires evening shifts, as it is not a daytime position.</strong></p> <p><span style="font-weight: 400;">Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.</span></p> <p><strong>What You’ll Do:</strong></p> <p><strong>Operational/Quality Control/Maintenance</strong></p> <ul> <li>Assist with Closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.</li> <li>Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.</li> <li>Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team</li> <li>Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input</li> <li>Responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities.</li> <li>Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.</li> <li>In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.</li> <li>To be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel</li> </ul> <p><strong>Facilities</strong></p> <ul> <li>To have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment</li> </ul> <p><strong>Client Care</strong></p> <ul> <li>By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.</li> <li>To work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead</li> <li>To respond and deal with client comments on the Facilities department</li> <li>To be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads, </li> </ul> <p><strong>Personnel</strong></p> <ul> <li>To supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.</li> <li>To undertake twice yearly appraisals</li> <li>To oversee the team’s weekly timesheets for sign off for submission</li> <li>To conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.</li> </ul> <p><strong>Security</strong></p> <p> To have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas;</p> <ul> <li>Ensuring all exits, grills and doors are locked or shut when necessary</li> <li>Through effective supervision, ensure all deliveries and collections into the building are handled appropriately</li> <li>To oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.</li> <li>To be responsible for safe keep</li> </ul> <p><strong>Housekeeping</strong></p> <ul> <li>To assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon </li> <li>Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards</li> </ul> <p><strong>Health & Safety</strong></p> <ul> <li>To represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.</li> <li>To participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work</li> <li>To be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills</li> </ul> <p><strong>What We Look For:</strong></p> <ul> <li>Good written and verbal communication skills</li> <li>Good understanding of audio-visual equipment and troubleshooting</li> <li>Good organisational skills</li> <li>Good customer service skills</li> <li>Strong eye for detail</li> <li>Team player</li> <li>Proficiency in Microsoft Excel and Word</li> </ul> <p><strong>Who We Are:</strong><