<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p> </p></div><p> </p> <p><strong>BENEFITS AND COMPENSATION:</strong></p> <ul> <li>Benefits:</li> <li>Computer equipment provided.</li> <li>No sales or solicitation.</li> <li>37.5 hours per week, Monday to Friday.</li> <li>Dynamic work environment and great team.</li> <li>Paid training.</li> <li>Quick onboarding.</li> <li>Compensation</li> <li>Starting salary: $19-$21 per hour (CAD)</li> <li>Two paid sick days (after 3 months of employment)</li> <li>Two weeks of vacation</li> <li>RRSP program (available after 6 months of employment)</li> <li>Paid holidays</li> <li>Group insurance (available after 3 months). </li> </ul> <p><strong>PRIMARY DUTIES:</strong></p> <p>The Infraction Review Technician is a role supporting parking enforcement throughout Canada. </p> <p><strong> </strong><strong>PRIMARY TASKS AND RESPONSIBILITIES:</strong></p> <ul> <li>Analyze, verify, and process electronic parking violations quickly and efficiently.</li> <li>Validate parking session details, including entry, violation, and exit timestamps, as well as vehicle photo flows and other relevant information.</li> <li>Data entry.</li> <li>Navigate through multiple databases simultaneously.</li> <li>Remotely identify and report technical errors with software.</li> <li>Provide assistance and report issues related to parking camera obstructions, adjustments, focusing, etc.</li> <li>Assist and carry out special projects as requested by a direct supervisor or team leader.</li> <li>Assists with hardware asset management, when applicable.</li> <li>Process hardware shipping and receiving, when applicable</li> <li>Assist and carry out special projects as requested by a direct supervisor or team leader. </li> <li>Other duties as assigned.</li> </ul> <p><strong>COMPENTENCIES:</strong></p> <ul> <li>Strong, clear and effective English & French written and verbal communication skills</li> <li>Attention to detail and accuracy.</li> <li>Demonstrated record of providing strong customer service in a multi-tasking environment.</li> <li>Exceptional time management and multitasking abilities. </li> <li>Remaining positive and persistent in the face of challenges. </li> <li>Ability to cope with stressful situations and maintain a calm and professional demeanor</li> <li>Good organizational skills</li> <li>Ability to adapt to evolving environments</li> <li>Ability to work in a team. </li> <li>Flexible, reliable and trustworthy. </li> <li>Time management skills to multitask and adhere to SLAs.</li> <li>Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently. </li> <li>Good problem-solving skills</li> <li>Basic proficiency of operating systems and infrastructure, networking basics, software, and applications.</li> <li>Ability to quickly learn new technologies</li> <li>Ability to lift and move boxes and materials weighing up to 50 pounds</li> </ul> <p><strong>REQUIRED EDUCATION & EXPERIENCE:</strong></p> <ul> <li>High school diploma or equivalent</li> <li>Webex Contact Center Platform, preferred</li> <li>Customer Service: 1 year, preferred</li> <li>User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools</li> </ul> <p><strong>TECHNICAL REQUIREMENTS:</strong></p> <table width="638"> <tbody> <tr> <td width="337"> <ul> <li>Webex Contact Center (WXCC), preferred</li> <li>Salesforce (preferred) or other relevant CRM or Ticketing software</li> <li>Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint</li> <li>Parking Enforcement Software, a plus</li> </ul> <p> </p> </td> <td width="301"> <p> </p> </td> </tr> </tbody> </table>