dialpad · Kitchener, Canada · Vancouver, British Columbia, Canada · CAN-ON-Kitchener
<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad</strong><strong><br></strong>Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Being a Dialer</strong></span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><strong>About the team</strong></p> <p>Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-functionally and across projects, collaborating closely with developers and product managers to ensure every customer interaction is smooth, responsive, and delightful.</p> <p><strong>Your role</strong></p> <p>As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own quality for products and features end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.</p> <p><strong>What you’ll do</strong></p> <ul> <li>Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels</li> <li>Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios</li> <li>Own the test strategy for Dialpad’s latest AI Contact Center systems such as AI Routing, Digital Agent workflows, and Agentic Analytics</li> <li>Leverage agentic coding tools to generate test cases and build test software</li> <li>Provide detailed failure analysis to facilitate speedy product and test fixes</li> <li>Define the KPIs that matter and communicate results across teams and business stakeholders</li> <li>Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins</li> <li>Write reliable, maintainable code and find creative, scalable solutions to hard problems</li> <li>Mentor other engineers while staying on top of test and software development best practices</li> </ul> <p><strong>What you’ll bring</strong></p> <ul> <li>Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.</li> <li>Strong programming expertise in any top language, such as Python or Java</li> <li>Strong experience designing and building scalable test automation frameworks</li> <li>Extensive use of AI coding agents for test generation and optimization</li> <li>Polished written and verbal communication skills in English</li> <li>Comfortable communicating cross-functionally and with teams in different geographies</li> <li>Prior experience applying different testing methodologies, including functional, integration, load, and performance testing</li> <li>Deep familiarity with cloud technologies, including the