<div class="content-intro"><p><span class="TextRun SCXW22472154 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW22472154 BCX0">Insurance touches people during some of the most challenging moments in their lives. </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">Hi Marley</span><span class="NormalTextRun SCXW22472154 BCX0"> is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">claims</span><span class="NormalTextRun SCXW22472154 BCX0"> conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, </span><span class="NormalTextRun SCXW22472154 BCX0">we’d</span><span class="NormalTextRun SCXW22472154 BCX0"> love to meet you.</span></span><span class="EOP SCXW22472154 BCX0" data-ccp-props="{}"> </span></p></div><p><span class="TextRun MacChromeBold SCXW254838148 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW254838148 BCX0">We are looking for a </span><strong><span class="NormalTextRun SCXW254838148 BCX0">Sr. IT Systems Administrator</span></strong><span class="NormalTextRun SCXW254838148 BCX0"><strong> </strong>to own Hi Marley's identity, endpoint, and IT service management strategy: architecting our Microsoft Entra and device trust posture, running our macOS fleet, and building the Jira Service Management workflows </span><span class="NormalTextRun SCXW254838148 BCX0">that </span><span class="NormalTextRun SCXW254838148 BCX0">make the rest of the company self-sufficient. You will own these systems end to end, from design through rollout and support, rather than </span><span class="NormalTextRun SCXW254838148 BCX0">operate</span><span class="NormalTextRun SCXW254838148 BCX0"> as a ticket-queue administrator.</span></span><span class="EOP Selected SCXW254838148 BCX0" data-ccp-props="{"335559738":240,"335559739":240}"> <em><span class="TextRun SCXW166640774 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW166640774 BCX0">Teamwork and shared enthusiasm </span><span class="NormalTextRun SCXW166640774 BCX0">are</span><span class="NormalTextRun SCXW166640774 BCX0"> a core part of our culture, which is why this role involves joining us in the Boston office for </span><span class="NormalTextRun SCXW166640774 BCX0">3</span><span class="NormalTextRun SCXW166640774 BCX0"> days each week.</span></span><span class="EOP Selected SCXW166640774 BCX0" data-ccp-props="{"134233279":true,"335559738":240,"335559739":240}"> </span></em></span></p> <p><span style="text-decoration: underline;"><strong><span class="EOP Selected SCXW254838148 BCX0" data-ccp-props="{"335559738":240,"335559739":240}"><span class="EOP Selected SCXW166640774 BCX0" data-ccp-props="{"134233279":true,"335559738":240,"335559739":240}">What You'll Do:</span></span></strong></span></p> <ul> <li data-leveltext="%1." data-font="" data-listid="4" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Jira Administration & IT Service Management: </span></strong><span data-contrast="none">Own Jira administration across the business: build and maintain workflows, project configurations, issue/ticket types, and schemes for the teams that run on Jira. Maintain the Jira Service Management (JSM) portal, request types, and approval workflows that route and resolve IT requests. Set the tiering, SLAs, and escalation paths and help keep the IT queue under control.</span></li> <li data-leveltext="%1." data-font="" data-listid="4" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Identity, Access & Device Trust: </span></strong><span data-contrast="none">Own Microsoft Entra end to end: group-based access control, Conditional Access and device trust policies tied to endpoint compliance, SCIM provisioning, and the automated onboarding/offboarding workflows integrated with our HRIS.</span></li> <li data-leveltext="%1." data-font="" data-listid="4" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Endpoint & Device Management: </span></strong><span data-contrast="none">Serve as the senior owner and escalation point for our macOS fleet: MDM baselines and zero-touch deployment in Jamf, fleet-wide security hardening, device lifecycle operations, and hands-on troubleshooting when issues exceed first-line support.</span></li> <li data-leveltext="%1." data-font="" data-listid="4" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}