IC3 - SPEI Support Engineer

<p><strong>Objective of the Role</strong></p> <p>As a mid-level SPEI Support Engineer, you are responsible for the reliability and performance of our core payment infrastructure. This is a hybrid role that combines traditional systems administration (RedHat/Windows), JBoss application server management, DevOps practices, and Project Management (PM) functions to track external vendors and ensure seamless real-time SPEI transaction delivery.</p> <p><strong>Main Responsibilities</strong></p> <ul> <li>SPEI Operations Management: Monitor and provide tier 2/3 support for the payment platform, specifically managing virtual machines (VMs) in RedHat and Windows Server environments.  </li> <li>Application server management: Maintain JBoss Application Servers to ensure the frictionless lifecycle of financial transfers.  </li> <li>Vendor management: Track vendor activities, manage deliverables, and ensure compliance with technical requirements.</li> <li>DevOps & automation: Collaborate with the DevOps team to automate repetitive tasks and enhance observability tools, utilizing containers and scripting.  </li> <li>Troubleshooting: Identify root causes of failures in communication with Banco de México (Banxico) and connectivity providers.  </li> <li>Technical Liaison: Work closely with Product and Finance teams to implement regulatory changes or service improvements.  </li> <li>On-call Rotation: Participate in availability shifts to ensure the continuity of a 24/7 critical service.</li> </ul> <p><strong>Required Knowledge and Experience</strong></p> <ul> <li>Fintech/Banking Experience: At least 3-4 years of experience working with payment systems, ideally with SPEI protocols and regulations.</li> </ul> <p>Tech Stack:</p> <ul> <li>Solid knowledge of Linux and scripting (Bash, Python, or Go).</li> <li>Cloud expertise (AWS/Azure) focused on platform services.</li> <li>Hands-on experience with containers (Docker / Kubernetes).</li> </ul> <p>- Observability: Proficiency with monitoring and logging tools (e.g., Datadog, New Relic, Grafana) for transaction tracing.</p> <p>- Databases: Ability to perform complex SQL queries for auditing and resolving transactional discrepancies.</p> <p>- Project Management: Ability to track vendor progress, manage project milestones, and ensure technical deliverables are met on time.</p> <p>- Soft Skills: Ability to communicate effectively and an analytical mindset for solving complex technical problems.</p><div class="content-conclusion"><p data-start="0" data-end="86">En Spin estamos comprometidos con construir un lugar de trabajo diverso e inclusivo.</p> <p data-start="88" data-end="330" data-is-last-node="" data-is-only-node="">Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.</p></div>