<p>Hi, we're Oscar. We're hiring a Lead, Member and Provider Services to join our Network Operations.</p> <p>Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.</p> <p><strong>About the role:</strong></p> <p>The Lead, Provider Services is a provider data and production workflow expert within a payor healthcare environment. This role is responsible for creating, implementing, and optimizing production workflows while driving team performance against established goals and KPIs. The Lead provides day-to-day coaching and leadership to support staff and partners with cross-functional stakeholders to develop workflow solutions that improve operational efficiency, data accuracy, quality, and overall team performance.</p> <p>You will report into the Manager, Provider Data Operations.</p> <p><strong>Work Location: </strong>This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote</p> <p><strong>Pay Transparency: </strong>The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks</li> <li>Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise</li> <li>Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.</li> <li>Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives</li> <li>Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values</li> <li>Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team</li> <li>Identifying and closing gaps on existing operational workflows</li> <li>Work collaboratively across production and other Oscar teams to implement best practice</li> <li>Compliance with all applicable laws and regulations</li> <li>Other duties as assigned</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>2+ years experience of provider data experience with a health insurance company</li> <li>1+ year of direct people management experience</li> <li>1+ years of experience using data and metrics to drive improvements</li> <li>1+ years of experience working with teams in multiple locations and multiple disciplines</li> <li>Work according to the Work Location section above.</li> </ul> <p><strong>Bonus points:</strong></p> <ul> <li>Bachelor's degree</li> <li>Lean Six Sigma or Process Improvement certification</li> <li>Prior healthcare and/or insurance experience</li> <li>Advanced Google Suite or Microsoft Office capabilities</li> <li>2+ years experience solving complex inquiries</li> <li>1+ years managing projects</li> </ul><div class="content-conclusion"><p><span style="font-weight: 400;">This is an authentic Oscar Health job opportunity.</span></p> <p><span style="font-weight: 400;">At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.</span></p> <p><strong>Pay Transparency: </strong><span style="font-weight: 400;">Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. </span><span style="font-weight: 400;">Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.</span></p> <p><span style="font-weight: 400;"><strong>Artificial Intelligence (AI): </strong>Our <a href="https://oscarhealth.com/careers/ai-guidelines" target="_blank">AI Guidelines</a> outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.</span></p> <p><strong>Reasonable Accommodation: </strong><span style="font-weight: 400;">Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process