Associate Manager, New Verticals - Convenience Strategy & Operations

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products.</p> <h2><strong>About the Role</strong></h2> <p>Join one of DoorDash’s fastest-growing teams and help define what great looks like for Convenience. From the strategy behind how orders get fulfilled to the product features that make it happen, you’ll sit at the intersection of Strategy, Operations, and Product, working directly with Engineering and Product teams to shape what gets built and own the outcomes end-to-end.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Partner with Product and Engineering to define requirements, prioritize features, and ship solutions that improve the end-to-end customer experience across DoorDash’s Convenience network.</li> <li>Lead cross-functional initiatives that close the gap between platform inventory and real-world in-store availability, to ensure customers always get exactly what they ordered. </li> <li>Set the strategic roadmap for convenience quality — defining the metrics that matter, building toward a long-term vision, and partnering across the New Verticals Org to get there.</li> </ul> <p>This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.</p> <p>This is an individual contributor position and you will report into a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in person together.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li><strong>Strategize.</strong> From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.</li> <li><strong>Operate</strong>. Own tracking dashboards and manage week over week metrics to drive high quality operations.</li> <li><strong>Build with AI</strong>. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.</li> <li><strong>Experiment.</strong> You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.</li> <li><strong>Analyze</strong>. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.</li> <li><strong>Lead, collaborate and Influence.</strong> You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line. </li> </ul> <h2><strong>We’re excited about you because…</strong></h2> <ul> <li><strong>You have 4-6+ years of experience.</strong> You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).</li> <li><strong>You are an owner. </strong>You're always looking for opportunities to better your work product and own the outcome – both the good and the bad</li> <li><strong>You're entrepreneurial.</strong> You have a bias for action and are able to build things from the ground up.</li> <li><strong>You’re analytical. </strong>You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.</li> <li><strong>You solve problems from first principles.</strong> You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process</li> <li><strong>You’re equally comfortable operating at 10,000 feet and 1 foot. </strong>You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.</li> <li><strong>You’re unafraid of ambiguity.</strong> Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment</li> <li><strong>You're energized by AI tools</strong> — and you actively experiment with them. You don't wait to be told how to use a new tool; you've already tried it. You bring a builder's mindset to AI: using it to automate