<div class="content-intro"><p>Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.</p></div><p>Career TEAM is looking to hire an Intake Specialist in the Jefferson Parish - Metairie area who will be responsible for processing, documenting, and communicating customer service inflow across multiple intake portals. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.</p> <p>The Intake Specialist is an integral part of our team and will assist us with our mission of<em> accelerating the human condition! </em></p> <p><span style="text-decoration: underline;"><strong>Career Team also offers a competitive package including</strong></span>:</p> <ul> <li>401k with a generous employer match;</li> <li>medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;</li> <li>disability insurance;</li> <li>and supplemental insurance</li> </ul> <p><span style="text-decoration: underline;"><strong>Your Impact on Career TEAM’s Success</strong></span><strong>:</strong></p> <ul> <li>Act as a first line of contact with participants interested in enrolling into WIOA services </li> <li>Share information on programs and act as a first line of contact with participants interested in enrolling in WIOA services </li> <li>Share information on activities, and offerings to all interested participants and answer questions participants may have</li> <li>Collect, respond, and initiate tracking for all virtually submitted applications for service</li> <li>Respond to phone and social media service inquiries</li> <li>Maintain current knowledge of workforce activities across the Greater Memphis area to ensure accurate and responsive assistance for customers engaged</li> <li>Maintain inventory of all virtual program orientation completions and match to program applicants, updating tracking as appropriate</li> <li>Collect and process uploaded program information, including appropriate documentation on applicable tracking systems</li> <li>Respond to inquiries (both internal and external) regarding application status</li> <li>Track and prepare monthly reports regarding incoming calls and touchpoints received</li> <li>Prepare monthly facility access reports to reflect both in-person and incoming phone calls</li> <li>Follow all policies, procedures, and regulations related to eligibility documentation</li> <li>Approach each day and task with a “ZAG” mindset</li> <li>Other duties and projects as needed for the success of the program</li> </ul> <p><strong><span style="text-decoration: underline;">The Ideal Qualifications for this Position Include</span>:</strong></p> <ul> <li>Associate’s degree or higher, or an equivalent combination of education and experience</li> <li>Strong communication skills and knowledge of community resources </li> <li>Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions</li> <li>Must have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems</li> <li>Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive</li> <li>Ability to serve as a role model to customers and motivate them towards achieving goals</li> <li>Ability to meet and exceed set goals and objectives</li> <li>Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required</li> <li>Knowledgeable about the WIOA program and other workforce program requirements</li> <li>A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality</li> <li>Exceptional time management skills to meet deadlines and work under pressure </li> <li>Strong multitasking abilities and proactive approach to tasks</li> <li>Training in Trauma Informed Care, evidence-based practice, and/or whole-family services</li> <li>Bilingual or Multilingual preferred </li> <li> A Valid Driver’s License</li> </ul> <p><strong><u>Salary: </u></strong>$45,000/ yr</p> <p><strong><span style="text-decoration: underline;">Travel</span>: </strong>The position may require local travel up to 30% of the time</p> <p><span style="text-decoration: underline;"><strong>Employment Type</strong></span>: Full-time, non-exempt</p><div class="content-conclusion"><p><strong>About Career Team:</strong><br>Founded in 1996, Career Team, LLC is a private workforce development organization.</p> <p>Career Team’s outstanding record of <strong><em>accelerating t