Community Manager

<p>At <strong>Hawthorne Residential Partners</strong>, we’re looking for <strong>passionate, hardworking</strong>, and <strong>caring </strong>individuals who are ready to make a meaningful impact at our award-winning apartment communities each day.  </p> <p>As one of the top <strong>50 </strong>largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our <strong>Live It </strong>culture reflects our commitment to service, connection, and exceeding expectations at every turn. </p> <p>If you're looking for a place where your work truly matters - <strong>come join us! </strong></p> <p><span style="text-decoration: underline;"><strong>Community Manager | Job Overview</strong></span></p> <p><strong>As a Community Manager</strong>, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You’ll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment. </p> <p><span style="text-decoration: underline;"><strong>Community Manager| Education, Experience, and License Qualifications </strong></span></p> <p><span style="text-decoration: underline;">Education:</span><strong> </strong></p> <ul> <li>High School or GED equivalent. </li> </ul> <p><span style="text-decoration: underline;">Experience</span>: </p> <ul> <li>Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.  </li> <li>Six months of community manager experience in multi-family, Highly Preferred </li> <li>Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred </li> </ul> <p><span style="text-decoration: underline;">Licenses & Certifications</span><strong>:</strong> </p> <ul> <li>Valid Driver's License.  </li> <li>CAM, CAPS, Real Estate license, and/or Property Management License preferred </li> </ul> <p><span style="text-decoration: underline;"><strong>Community Manager | Job Functions </strong></span></p> <p><strong>Financial & Administrative Oversight </strong></p> <ul> <li>Manage budgets, rent collection, and community financial reporting</li> <li>Oversee move-outs, deposit accounting, and delinquency tracking</li> <li>Maintain accurate records using platforms like Yardi and Knock </li> <li>Ensure compliance with company policies and legal standards </li> </ul> <p><strong>Property Performance & Operational Excellence </strong></p> <ul> <li>Conduct regular inspections to maintain curb appeal and quality </li> <li>Drive leasing, renewals, and pricing strategies to meet occupancy goals • Partner with maintenance on work orders and preventative care </li> <li>Oversee vendor services and ensure quality, safety, and timeliness </li> </ul> <p><strong>Team & Community Leadership </strong></p> <ul> <li>Build a strong, positive team culture across office and maintenance • Hire, train, and coach team members to meet performance goals • Host weekly team meetings to align on goals and celebrate wins</li> <li>Lead with empathy while upholding accountability and standards </li> </ul> <p><strong>Resident Experience & Engagement </strong></p> <ul> <li>Address escalated resident concerns with professionalism and care • Plan and lead engaging resident events to boost satisfaction </li> <li>Monitor and respond to online reviews to manage reputation </li> <li>Maintain communication with leadership and ownership groups </li> </ul> <p><strong>Leasing & Occupancy </strong></p> <ul> <li>Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process </li> <li>Identify prospect needs, showcase available homes, and invite them to join the community </li> <li>Ensure lease applications, renewals, and related documents are completed accurately and on time </li> <li>Meet occupancy goals through strong leasing performance and resident retention</li> <li>Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement </li> <li>Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented </li> </ul> <p><strong><span style="text-decoration: underline;">What Makes Someone SOAR in This Role?</span> </strong></p> <ul> <li><strong>Effective Communication: </strong>Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.  </li> <li><strong>Financial Understanding: </strong>Ability to interpret financial reports and make i